Consulting Senior Manager
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Job Summary
The Visa Consulting Senior Manager will be a key member of the VCA organization in MENA and will contribute to the commercial traction product development and thought leadership across practice areas. The role will also deliver subject matter expertise and consulting support to VISAs key clients across clusters. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their payments strategy and implement initiatives to capture the full potential from enhancing customers engagement.
Principal Responsibilities/Key Results Area
Collaborate with VCA colleagues Visa account executives and other Visa functions to cultivate and manage a pipeline of engagement opportunities with the largest banks and merchants in the region
Lead and/or serve as a subject matter expert on consulting engagements across practice areas (portfolio digital risk) including but not limited to the following
Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISAs key clients
Support and contribute to sales pitches
Lead or contribute to internal problem-solving sessions
Prepare for and participate in client discussions
Be involved in project deliveries in both coordination and delivery role
Work closely with other VISA groups including Products Business Development Risk Marketing Digital Solutions Digital Partnerships & Ventures Innovation Center etc. to ensure a seamless Consulting experience
Contribute to the development when needed of practice areas in terms of product development
Key Competencies
A well-qualified candidate will have broad and deep expertise in Payments Consulting across multiple areas of focus. Key elements to assess his/her candidacy will include expertise on the following topics
Business needs of issuers acquirers and merchants in Portfolio Digital and Risk e.g. strategy acquisition customers and channels full potential innovation mobile platforms digital ecosystems authorization etc.
Best practices to meet customer needs across the customer lifecycle stages (acquisition activation usage reactivation and retention)
Industry trends such as evolving economics of payments new customer value propositions increasing digitalization and development of digital channels increasing use of advanced analytics and other technologies in payments and targeting changing regulatory environment etc.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 4 set days a week (determined by leadership/site). Travel to client site will be required on regular basis (min. 50%) or more of the time based on business needs.
Qualifications :
Basic Qualification
Masters degree preferred from top school
Preferred Qualification
At least ten years of solid experience gained within the financial services
practice of a top-tier consulting firm. A combination of regional and global
experience strongly desired.
Deep consulting skills and client engagement capabilities. Advanced client
management and presentation skills. Credibility with clients and working
teams and diplomatic skills to extract desired outcomes. Comfortable
interacting with and presenting to senior management of clients and VISA.
Highly analytical with advanced PowerPoint skills and Excel skills. SAS and
Python skills preferred.
Superior project management skills. Fluent communicator.
Results driven flexible and both internally and externally customer focused.
Able to travel frequently and work on client site for extended periods across
MENA.
Self-motivated and able to use own initiative with limited direction.
Strong teamwork and collaboration skills with the ability to work effectively
with inter-disciplinary groups.
Ability to work in a multi-cultural environment.
Fluency in English mandatory. Arabic desired but not a prerequisite
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Compliance Management
- Customer Retention
- Quality Assurance
- Customer Service
- Extensive Knowledge
- Account Management
- Front Office
- Telephone Calls
- Needs Analysis
- Cold calls
- Business Relationships
- Customer Complaints
- Sales Goals
- Sales Process
- New Clients
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
