Senior Customer Manager, Americas

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals.

Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

About the role

Are you passionate about turning innovative ideas into real-world manufacturing excellence This role serves as the primary driver of Manufacturing Innovations in all the Joints Supply Chain (J&J MedTech) sites in America - currently Raynham and Warsaw with Costa Rica coming online. The role is part of the Global Manufacturing Innovation (MI) organization and will be reporting to the Global Director of Manufacturing Innovation. This position demands a hands-on approach with a significant presence on site ensuring active engagement and alignment with customer operations and internal innovation initiatives.

Key Responsibilities:

• Customer Engagement - Work hand-in-glove with site leadership to ensure that their frustrations and opportunities are fully understood. Actively monitor and analyze the manufacturing value streams for opportunities where innovation can make a direct and positive impact to the business.

• Manufacturing Solution Design and Delivery - Identify new opportunities and collaborate with other teams to formulate realistic high-impact innovation programmes underpinned by strong return on investment seeking alignment with key partners and customers.

• Best Value for Money - Develop fully costed and scheduled programmes secure funding and support for the project from initiation to implementation - from Technology Readiness Level TRL 1 to TRL 9. Assess internal and external funding opportunities including government funding and tax incentives balancing risks and speed of delivery.

• Site Roadmap Ownership - Develop and be accountable for the sites innovation roadmaps that delivers the required Key Performance Indictors aligning innovations with site drivers so that a pipeline of impactful innovations are delivered to the site year on year.

• Programme Delivery - Accountable for programmes - from inception to completion and foster positive relationships built on trust and mutual value. Ensure the programmes are maintained to schedule budget and risk management plans delivering the programmes intended benefits.

• Be involved and collaborate! Work collaboratively across different functions to provide balanced assessments of manufacturing solutions and innovations ensuring customer needs are met with impactful and timely solutions. Contribute to key site/platform initiatives (e.g. JJPS JJOS).

Experience skills & proficiencies required:

• Qualification or Equivalent Experience in the field of Engineering Science Manufacturing Production and/or Operations Management.

• Strong written and verbal communication skills.

• Passionate about leading significant change initiatives that have delivered breakthrough results for an organization.

• Strong customer relationship management with an ability to understand and address client frustrations and spot opportunities.

• Proven business experience required with experience in a regulated manufacturing environment programme delivery and/or people management role.

• Deep understanding of manufacturing processes technologies and innovation ecosystems is desireable.

Other Requirements:

• Works and communicates well with others in a team environment.

• Comfortable working across multiple geographically dispersed locations.

• Participates in and understands all compliance related activities pertaining to the role.

• Follows all local laws and policies and maintains the highest levels of integrity ethics and compliance always.

• Follows appropriate safety practices in order to prevent accidents to self or others.

• Demonstrates history of positive communication skills showing courtesy tact and understanding in interactions with co-workers even under stressful circumstances.

Benefits

You will be joining a team that is passionate about innovating and using existing capabilities and technologies in innovative ways to deliver significant positive impact to the organization and people working within it. We love innovating in manufacturing to improve safety quality financial performance and the delivery capability of the business! We are also:

• Committed to caring

• Responsible to our communities

• Ready to apply our knowledge and know-how

• Unique in our background and experiences

• The drivers of our own success

• Passionate about doing whats right

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

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