Sales Service Representative

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 09-11-2025

Vacancies: 1 Vacancy

Job Summary

The Mosaic Company (NYSE: MOS) is the worlds leading integrated producer of concentrated phosphate and potashtwo of the three most important nutrients in agriculture. We employ more than 13000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia Florida with operations throughout North America (U.S./Canada) and South America.

At Mosaic We Help the World Grow the Food it Needs - Apply today and join our

team!

Where will you work: Lithia Florida 13830 Circa Crossing Drive

The Sales Service Representative is responsible for maximizing customer satisfaction by exceeding customer requirements and expectations from point of sale through delivery of product and invoicing. The SSR must be knowledgeable and experienced in all facets of the business to maximize customer satisfaction for all transactional activity post sale of products and services. As primary contact post sales the SSR will represent a designated customer base and support multiple sales territories. Sales Service Reps are highly skilled collaborators with customer and business stakeholders and managing a diversity of commercial and supply chain conversation to ensure successful execution and management of complex process to supply the sale of products.

What will you do

Responsible for the entire order to cash process for assigned customers and quick resolution of customer issues including pricing transactions complaints orders shipments and a wide number of other issues. Manage inside sales for transactional segment of customers at list/approved prices.
Responsible for critical thinking and problem solving to quickly solution customer issues including pricing transactions complaints orders shipments and a wide number of other issues relate to pre and post contract and order management. SSR are responsible to drive the solutioning of both Offer-to-Cash process or technical systems that are negatively impacting the customer. Responsible for case management SSRs will have financial approval for complaint resolution at authorized levels while ensure SOX controls and risk management. Responsible for all documentation and determining when a complaint is considered resolved.
Serving as a customer advocate with the responsibility ascertaining customer requirements and ensure the requirements are met. Responsibilities can include customer visits and/or participation in Customer Delivery Teams. Evaluation and monitoring of contract and order analytics to ensure accurate planning to internal and external stakeholders.
Miscellaneous job-related duties as assigned including but not limited project work data governance &analytics specific to the customer contract and order management documentation and evaluation of processes. SSRs are responsible for assurance and escalation of data governance to leader; digital management of organization and customer facing applications specific to order processing & management. Workflow and process documentation maybe required.

What will you need

Bachelors degree required degree in Business Administration Communications Supply Chain or Planning
5 years of work experience required. Experience in a customer-facing sales service role in Supply Chain Manufacturing Product Management Logistics or related industry/field or 4 years of relevant experience with some direct internal Mosaic job history and business acumen
Experience in a fast-paced environment
Experience interacting with customers and cross-functionally within the business to provide critical thinking problem resolution and continues improvement
Strong customer service skills
Business Acumen of commercial and supply chain processes
Aptitude for digital and technology trouble shooting of customer digital interactions
Excellent communication and presentation skills
High attention to detail
Responsive and results driven
Knowledge of ERP(SAP) CRM (Salesforce) required or equivalent software
Intermediate or expert knowledge of Microsoft Office required
Power BI On-line Order Management Track and Trace Technologies for logistics - preferred

Required Experience:

Unclear Seniority

The Mosaic Company (NYSE: MOS) is the worlds leading integrated producer of concentrated phosphate and potashtwo of the three most important nutrients in agriculture. We employ more than 13000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia Florida with ope...

At Mosaic We Help the World Grow the Food it Needs - Apply today and join our

team!

Where will you work: Lithia Florida 13830 Circa Crossing Drive

What will you do

Responsible for the entire order to cash process for assigned customers and quick resolution of customer issues including pricing transactions complaints orders shipments and a wide number of other issues. Manage inside sales for transactional segment of customers at list/approved prices.
Responsible for critical thinking and problem solving to quickly solution customer issues including pricing transactions complaints orders shipments and a wide number of other issues relate to pre and post contract and order management. SSR are responsible to drive the solutioning of both Offer-to-Cash process or technical systems that are negatively impacting the customer. Responsible for case management SSRs will have financial approval for complaint resolution at authorized levels while ensure SOX controls and risk management. Responsible for all documentation and determining when a complaint is considered resolved.
Serving as a customer advocate with the responsibility ascertaining customer requirements and ensure the requirements are met. Responsibilities can include customer visits and/or participation in Customer Delivery Teams. Evaluation and monitoring of contract and order analytics to ensure accurate planning to internal and external stakeholders.
Miscellaneous job-related duties as assigned including but not limited project work data governance &analytics specific to the customer contract and order management documentation and evaluation of processes. SSRs are responsible for assurance and escalation of data governance to leader; digital management of organization and customer facing applications specific to order processing & management. Workflow and process documentation maybe required.

What will you need

Bachelors degree required degree in Business Administration Communications Supply Chain or Planning
5 years of work experience required. Experience in a customer-facing sales service role in Supply Chain Manufacturing Product Management Logistics or related industry/field or 4 years of relevant experience with some direct internal Mosaic job history and business acumen
Experience in a fast-paced environment
Experience interacting with customers and cross-functionally within the business to provide critical thinking problem resolution and continues improvement
Strong customer service skills
Business Acumen of commercial and supply chain processes
Aptitude for digital and technology trouble shooting of customer digital interactions
Excellent communication and presentation skills
High attention to detail
Responsive and results driven
Knowledge of ERP(SAP) CRM (Salesforce) required or equivalent software
Intermediate or expert knowledge of Microsoft Office required
Power BI On-line Order Management Track and Trace Technologies for logistics - preferred