Join Our Team as aCustomer Services Advisor

Location:Hybrid Crossways Business Park Dartford & Home

Hours:35 hours per week Monday to Friday (Full-time & Part-time roles available)

Salary:per annum (depending on experience)

Contract:Permanent

Interviews will take place between Thursday 27 November 2025 and Tuesday 2 December 2025

Start date will be 5 January 2026

As aCustomer Services Advisor youll be the first point of contact for our customers contractors and suppliers. Whether its by phone email or webchat youll be helping people with a wide range of housing-related queries no two days are the same!

Youll work as part of a collaborative supportive teamthat handles both inbound calls and administrative tasks. Were one team working together to deliver a seamless service to our customers including those who may be vulnerable or in urgent need.

To set you up for success your first six weeks of training will take place in our Dartford office ideally on a full-time basis. This ensures youre fully supported as you build your knowledge of our systems services and customer care approach.

Were looking for someone who is:

• Friendly positive and resilient under pressure

• A great communicator who is an active listener

• Comfortable switching between tasks and customer types

• Passionate about delivering excellent customer service

You dont need housing experience well provide full training. What matters most is yourcan-do attitudeand your ability to support customers with empathy and professionalism.

We believe inagile working. After your initial training youll split your time between our Dartford office and working from home typically 50/50. This gives you the flexibility to manage your time reduce travel and still enjoy the benefits of in-person collaboration with your team.

We also offerpart-time and full-time roles so whether youre looking for a new career or a better work-life balance wed love to hear from you.

To apply please complete our application form in full via our careers website (see link below). As we use anonymous recruitment and do not accept CVs its really important that you provide as much detail as possible in your application. Were keen to understand your interest in the role and how you meet the requirements so please make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team

Who are we

We provide homes across London Sussex Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the purpose is to open doors to better lives for our customers. We thrive to be customer pioneers; providing a great customer experience.

Were proud to have been recognised as one of The Sunday Times Best Places to Work 2025 based on feedback from our colleagues.

Interested

This is an exciting opportunity to step into a role where youll make a real impact. For more information please take a look at the job description

Want to know more about Moat

Check out our social media feeds!

Instagram: @moathomes

Facebook: Moat Homes

Interested in applying We want to hear from you!

Please apply on our website by11pm onWednesday 19 November 2025

We encourage you to apply early as we may close the advert before this date if we receive good interest. Were looking forward to reading your application!

If you require any additional adjustments to the recruitment process please email