Field Service Technician

Job Description:

CBI Field Service Technician

Position Overview
In this role you will provide on-site and remote technical support on all aspects of CBI and similar type equipment. You will be expected to be a technical champion of said machinery to customers dealers engineering and executive leadership. Day to day duties include installing troubleshooting modifying advising training and repairing CBI and similar type equipment either in-person or remotely.

Duties and Responsibilities
Provide both on-site and remote technical support to CBI and similar type equipment. Including but not limited to:
o Installing aligning balancing of new equipment.
o Fitting welding machining and repairing equipment as necessary.
o Electrical hydraulic and mechanical diagnostics and troubleshooting.
o Compiling analytical data to assist and advise engineering on observed possible improvements.
Operate CBI provided service vehicles in a responsible manner follow all Federal Motor Carrier requirements and maintain proper licensures as needed.
Perform Start Up training to operators dealers and maintenance personnel. Obtain required sign-off documents and return to CBI.
Provide technical support to the Sales Department on demonstrations customer visits and conference calls.
Maintain accurate reports and tool truck inventory. Perform scheduled cycle counts and reconcile all discrepancies.
Maintain consistent communication with CBIs Service Department on current and future status.
Lead and assist in making contacts with customers to solicit service sales.
Maintain a current working knowledge of all CBI equipment. Training sessions provided.
Provide technical training to internal and external personnel.
Always maintain a professional demeanor and appearance.
Normal working hours are approximately 8 AM to 5 PM M-F however customer support needs will necessitate longer working days overnight travel as well as weekend work as required.
Submit all reports and paperwork on time in a timely manner.
Extensive travel is required; both domestic and international.
Other duties as assigned

Required Skills and Experience
High school or technical school graduate
Technical problem-solving and mechanical troubleshooting skills
Good verbal communication skills with a strong emphasis on positive interpersonal skills during customer visits
Good written communication skills
Highly reliable and punctual
Personal tool inventory: hand tools to ¾
Good driving record
Current Valid Drivers License
Basic computer literacy: E-mail and Microsoft Office
Current Valid US Passport

Preferred Qualifications
4 years experience in large equipment field repair
CDL license
Technical degree/certificate in Electrical preferred
Knowledge of electrical and hydraulic best safety practices
Blueprint and low-voltage electrical/hydraulic schematic reading ability

Physical requirements
Adhere to all onsite PPE requirements
Standing/moving in work area for long periods of time up to 70% of the time
Sitting at a desk or vehicle for long periods of time
Pushing/pulling while repairing machinery
Bending/kneeling/crouching/crawling/laying to perform maintenance on machinery
Lifting equipment/parts up to 40 pounds
Working at height on occasion ascending/descending ladder or stairs or on aerial work platform equipment
Repetitive motions that may include the wrist hands or fingers
May occasionally face exposure to outside elements when repairing equipment in the field
May work with non-hazardous voltage
May work with regulated chemicals (cleaning compounds paint for touch-ups hydraulic oil diesel)

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non-work-related factors including race color religion national origin gender sexual orientation gender identity age disability or veteran status as a special disabled veteran Vietnam Era Veteran or other qualifying veteran.

The Company offers competitive salaries advancement opportunities and a full range of benefits.

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V.

Why Join Us

We are a global company and our culture is defined byour Values Integrity Respect Improvement Servant Leadership Courage and Citizenship.
Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
Our top priority is creating an inclusive environment where every team member feels safe supported and valued.
We make a positive impact by providing innovative solutions engaging our people and operating in a sustainable way.
We are committed to helping team members reach their full potential.
Through innovation and collaboration our vision remains forward-looking and we aim to be a catalyst for change inspiring others tobuild a better world for generations.
We offer competitive salaries hybrid working private healthcare holidays life insurance LinkedIn Learning tuition reimbursement and much more!
For more information on why Terex is a great place to work click on the link! Careers Terex Corporate

This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex please visit our careers page:
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.

If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery waste and recycling solutions mobile elevating work platforms (MEWPs) and equipment for the electric utility industry. We design build and support products used in maintenance manufacturing energy minerals and materials management construction waste and recycling and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization and offer complementary digital solutions designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance products that support renewable energy and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America Europe and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive non-discriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.

The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.