Old Hickory Food Runner (U)

Job Title:

Runner F&B

Department:

F&B Outlet

Company:

Gaylord Hotels

Reports To:

GM Restaurant

Supervises:

N/A

Job Description Date:

10/03/06

Job Purpose: Two to three sentences describing the overall purpose of the job

Transport food orders from the kitchen to the appropriate guest. Assist in serving food as required.

Job Responsibilities: Maximum of ten responsibilities in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the jobs time. Please include supervisory responsibilities.

1.

Transport food orders from the kitchen to the appropriate guest table.

2.

Review order before delivery to ensure accuracy.

3.

Perform side duties as required.

4.

Maintain thorough knowledge of the menu current promotions and daily specials.

5.

Maintain cleanliness of restaurant and kitchen areas.

6.

Adhere to all policies and procedures including HACCP OSHA and sanitation guidelines.

7.

Perform other duties as assigned.

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.

Education

High school diploma or equivalent preferred.

Experience

Good communication skills required. Six months customer service experience preferred.

Licenses/Certifications

Food Handlers Certification and Alcoholic Beverage Commission (ABC) card may be required.

Management Activities: Check all that apply

Interview select and train STARS

Set and adjust their rates of pay and hours of work

Direct the work of STARS

Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status

Handle STAR complaints

Discipline STARS

Plan the work

Determine the techniques to be used

Apportion the work among the STARS

Determine the type of materials supplies machinery equipment or tools to be used or merchandise to be bought stocked and sold

Control the flow and distribution of materials or merchandise and supplies

Provide for the safety and security of the employees or the property

Plan and control the budget

Monitor or implement legal compliance measures

Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each are equivalent to 2 full-time STARS).

Authority to hire or fire other STARS or makes suggestions and recommendations as to the hiring firing advancement promotion or any other change of status of other employees are given particular weight.

Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.

Question

Answer ( If yes give multiple examples)

Does this position have authority to formulate affect interpret or implement management policies or operating practices

No

Does this position have authority to commit the employer in matters that have significant financial impact

No

Does this position have authority to waive or deviate from established policies and procedures without prior approval

No

Does this position have authority to negotiate and bind the company on significant matters

No

Is this position involved in planning long or short-term business objectives

No

Does this position represent the company in handling complaints arbitrating disputes or resolving grievances

No

Does this position have authority to make an independent choice free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed revised or reversed

No

Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.

Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 5 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Additional physical and visual requirements (check all that apply)

x

Identify and distinguish colors

x

Stand for long periods of time

x

Walk extended distances

x

Lift/carry 6-25 lbs.

x

Lift/carry 26-50 lbs.

Lift/carry over 50 lbs.

x

Reach hands and arms in any direction

Kneel and/or stoop repeatedly

Other:

Working Conditions: Indicate the environmental aspects of the job.

Continually works in normal office conditions and in close proximity to others.

Additional working conditions (check all that apply)

x

Outdoor weather conditions

x

Extreme cold (non-weather)

x

Extreme heat (non-weather)

x

Wet or humid conditions

x

Near moving or mechanical parts

On high precarious places

x

With fumes or airborne particles

x

Near toxic or caustic chemicals

x

Near risk of electrical shock

Near loud noises

In areas of strong vibration

x

Other: Varying schedule to include evenings holidays weekends and overtime as business dictates

For Compensation Department Use Only

Final Job Title:

Runner F&B

Compensation Analyst

DK/CMc

Approved Job Grade:

1

Date Job Evaluated:

10-5-06

Approved FLSA Status:

Non-Exempt

Job Family:

F&B

Incentive Plan:

Customer Sat Bonus

EEO Category:

Service Workers