Systems & Data Operations Analyst

About the Opportunity

The Data Operations & Systems Analyst will act as the Field teams advocate administrator and subject matter expert for the Field Tech Stack and data alignment with and in support of the Contentful Business Systems team this person will be responsible for administrative tasks related to implementing and maintaining the business tools used by our field team. The analyst will also assist with data operations and hygiene to ensure accurate reporting. This role will also assist with strategic Tech Stack planning to scale and build the next level of resources needed to meet our business goals around AI.

What to expect

• Manage the administrative aspects of Field tech stack from implementation user management and daily maintenance thereafter.
• Assist with day-to-day data hygiene tasks across field systems.
• Own usage reporting and analysis from various systems
• Inform vendor renewal user and use case expansion and procurement processes.
• Collaborate with regional and cross-functional Operation teams Enablement Marketing Product and other departments to improve integration of all tools and use case applications.
• Analyze and help optimize current system-driven processes to scale for growth and efficiency such as enablement delivery predictive modeling of machine learning across tech stack.
• Contribute to team-wide project management.
• Assist with the development of project plans to drive software systems and processes. improvements enhance business efficiency and manage new product implementations.
• Perform in-depth analysis and insights into key business metrics.

What do you need to be successful

• 3 years professional experience (Saas preferred)
• Thrives in a fast-paced environment is adaptable versatile and detail-oriented
• Proficiency in data analysis (excel is a must)
• Data visualization experience (tableau preferred)
• A.I. literacy for business use cases (preferred)
• CRM experience (SFDC preferred)
• Procurement and vendor management experience (a plus)
• Process mapping and flow chart experience a must (Miro experience preferred)
• Project mgmt experience (preferred)

Whats in it for you

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
• Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
• We value Work-Life balance and You Time! A generous amount of paid time off including vacation days education days and volunteer days
• 16 weeks of paid parental leave to care for and focus on your growing family
• Use your personal education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual events including workshops guest speakers and fun team activities supporting learning and networking exchange beyond the usual work duties
• Use your physical fitness budget to get away from your desk and support your physical wellness
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• New hire office equipment stipend. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business.

Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity internal salary ranges market data/ranges applicants skills and prior relevant experience certain degrees and certifications (e.g. JD/technology) for example.

Salary Range: $85000 - $115000
This position is eligible for equity awards in accordance with the terms of Contentfuls equity plans.

#LI-Hybrid

Who are we

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging personalized content at scale. By blending composability with native AI capabilities Contentful enables dynamic personalization automated content delivery and real-time experimentation powering next-generation digital experiences across brands regions and channels for more than 4200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver San Francisco London New York and distributed worldwide.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.

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