Business Analyst Intermediate

Opportunity Details

Description

Must Have:

• Minimum 3 years Business Analyst experience in product management and/or IT.
• 3 years of experience with requirements elicitation and analysis techniques.
• Experience in the software as a service and/or integration implementations with a proven track record of operational success of a product launch and/or product release.
• Experience with process documentation process mapping techniques and other product customer support documentation
• Experience with gathering requirements from cross-functional stakeholders business requirement system documentation and testing.
• Excellent communications skills (listening speaking and writing)
• Experience with ITIL (Information Technology Infrastructure Library) Change Management and ITSM (IT Service Management) applications (i.e. Remedy/Helix).
• Working knowledge of the Software Development Life Cycle (SDLC) and agile / SCRUM practices
• Bachelors degree in Business Health-related fields Engineering Computer Science or related discipline or equivalent experience.
• 3 years of experience with process / procedure development and implementation;
• 3 years of experience with requirements elicitation and analysis techniques.
• 2 years of experience with quality assurance testing
• 2 years experience supporting implementation and/or business support for web or mobile based applications
• Identity and Access Management experience an asset

Nice to Have:

• N/A

Rated Requirements:

Experience with Implementations for SaaS and/or Integration Releases -35 Points

• Minimum 3 years of experience in software as a service (SaaS) and/or integration implementations.
• Proven track record of operational success in product launches and/or product releases.
• Look for evidence of direct involvement in launching or supporting digital health or IT products

Requirements Elicitation and Analysis Documentation Skills -25 Points

• Minimum 3 years of experience gathering requirements from cross-functional stakeholders.
• Demonstrated ability to produce quality concise documentation for operational processes requirements and deliverables.
• Experience with business requirement gathering system documentation and testing.

Critical Thinking and Problem-Solving Skills -20 Points

• Ability to analyze complex problems and propose effective solutions.
• Evidence of applying critical thinking in business process modelling system analysis and operational improvements.
• Examples of overcoming challenges or roadblocks in previous roles.

Ability to Work Independently with Minimal Supervision -10 Points

• Demonstrated capacity to manage workload and tasks autonomously.
• Experience collaborating with cross-functional teams while maintaining accountability for personal deliverables.
• References or examples showing initiative and self-direction.

Willingness to Learn New Skills and Business Knowledge -10 Points

• Openness to acquiring new technical or business knowledge.
• Examples of professional development upskilling or adapting to new environments.
• Evidence of flexibility and adaptability in dynamic settings

Required Experience

Deliverables:

• Product Support
• Design and document business processes
• Process mapping and optimization
• Operational readiness for product releases
• Integration with new digital health tools both internal and external
• Support risk & issues management
• Continuous quality improvement of day to day operations
• Collaborate with and support the Senior Product Manager and other members in the team
• Provide ongoing support for the Patient Access product as assigned
• Develop processes to support stakeholders operational readiness of Ontario Healths Patient Access Solution releases.
• Support process development and continuous improvement activities across the Integrated Patient Access team.
• Ensure operational readiness for every product release.
• Support new integrations and onboarding of services.
• Identify and address potential challenges or roadblocks promptly to minimize impact on project timelines.
• Adhere to and promoting Ontario Health policies and standards including privacy security and architecture.
• Develop knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts.

Roles and Responsibilities:

• Document and/or support ongoing business and product requirements.
• Lead the finalization of new or enhanced operational procedures and processes.
• Continuously seek and identify opportunities for the improvement of deployment operational and processes and procedures.
• Identify and address potential challenges or roadblocks promptly to minimize impact on project timelines
• Escalate critical issues when necessary collaborating with relevant teams to develop and implement effective solution
• Conduct business and client requirement analysis in support of product development operational and/or deployment projects.
• Monitor and process requests from existing clients/internal stakeholders and provide frequent product support as required
• Educate clients stakeholders and users in the broader health care sector on Patient Access policies key concepts and processes.
• Run reports to provide evidence of Service Level Agreements (SLAs) and KPIs
• Perform data and user experience analysis in support of program and stakeholder objectives.
• Prepare/maintain system documentation user guides process maps operations documents and training manuals.
• Provide business and technical content in the development of test plans.
• Facilitate participate and/or support business and clinical participation in the execution of test plans.
• Collaborate with the team to ensure a consistent approach to executing work assignments.
• Collaborate with other cross-functional teams in the delivery of tasks/projects.
• Accountable for personal workload and tasks for a specific product in collaboration with cross-functional teams across OH.

Skills and Knowledge:

• Exceptional verbal and written communication
• Active listening
• Relationship building
• Organizational and multi-tasking
• Interpersonal and negotiation
• Team player
• Ability to work independently with minimal supervision
• Willingness to learn new skills / business knowledge

Required Skills:

• Strong business process modelling
• Strong system analysis principles
• Strong critical thinking
• Strong problem solving
• Solid research
• Flexibility and adaptability in a dynamic environment

Required Experience:

IC