Unit Secretary
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
Provides frontline administrative and receptionist support for the nursing unit. Initiates maintains and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients families physicians and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience.
Essential Functions- Greet and assist visitors promptly; provide directions and answer routine questions.
- Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
- Initiate and follow up on physicians orders as directed by unit procedures.
- Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
- Facilitate frequent communication with unit personnel physicians ancillary departments patients and families to exchange information.
- Provide non-clinical and/or clinical patient support as trained (e.g. respond to call lights fulfill requests for non-care items accompany patients to appointments assist in the café as assigned).
- Assists in scheduling patient appointments as ordered during admissionand arranges transport for patient appointments as needed.
- Assists with other nursing support duties such as scheduling record maintenance of assignments and other duties as needed.
- Perform other duties as assigned.
Demonstrates professional courteous and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.
Knowledge Skills & AbilitiesEducation: High school diploma required; two years of college-level education preferred.
Experience: Prior hospital experience preferred.
Technical: Computer experience required; EMR/electronic documentation familiarity desirable.
Communication: Ability to speak and write concisely; knowledge of medical terminology desirable.
Interpersonal: Works effectively with all levels of medical personnel patients and families; strong customer service; reliability and attention to detail.
Key Skills
- Customer Service
- Arabic Faculty
- Hydraulics
- BI
- Brokerage
About Company
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 a ... View more
