Business Systems Analyst

The opportunity:

We are looking for a proactive and diligent Business Systems Analyst (BSA) to join our Application Support and Enhancements team.

As a BSA you will play a dual role: supporting the stability of existing systems through Incident and Problem analysis while also enabling the delivery of small enhancements by working closely with small enhancements engineers Product and Service Owners and business stakeholders. You will be responsible for requirements gathering process documentation and knowledge management helping to bridge the gap between business needs and technical solutions.

This is a hands-on role where you will collaborate with end users technical teams and vendors to ensure services are efficient resilient and meet business expectations.

What youll be doing:

• Incident and Problem Analysis: Assist in the investigation of recurring issues conduct root-cause analysis and document findings to support sustainable resolution.
• Enhancement Support: Work alongside developers on small enhancements helping to capture refine and prioritise requirements.
• Requirements Gathering: Facilitate workshops interviews and user story creation to translate business needs into clear actionable specifications.
• Process and Documentation Management: Maintain up-to-date system documentation support knowledge articles process maps and procedures.
• Stakeholder Engagement: Act as a point of contact for business users ensuring requirements are clearly understood and communicated.
• Change and Release Support: Assist in testing validation and documentation of application Changes and Releases.
• Collaboration with Service Owner: Support service performance monitoring service reviews and improvements.
• Continuous Improvement: See opportunities to streamline workflows reduce manual effort and improve system usability.

Our must-haves:

The successful candidate:

• is an experienced Business Systems Analyst Application Analyst or similar role within application support and/or enhancement teams.
• has strong analytical skills with the ability to perform Incident analysis root-cause investigation and Problem management.
• has practical experience in requirements gathering and documentation (user stories acceptance criteria process flows).
• is familiar with internally developed applications and COTS systems ideally in a multi-application environment.
• has understanding of ITIL service management processes (Incident Problem Release Change management).
• has good communication and facilitation skills to work effectively with both technical teams (onshore and offshore) and business stakeholders.
• has a structured and methodical approach to documentation process management and knowledge sharing.
• is able to work collaboratively in agile and iterative delivery environments.
• has a proactive problem-solving attitude with a focus on stability usability and business value delivery.

Who we are:

Markel Group (NYSE MKL) a Fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

Were all about people We win together We strive for better We enjoy the everyday We think further

Whats in it for you

• A great starting salary plus annual bonus & strong benefits package
• 25 days paid holiday plus Bank Holidays with the opportunity to buy/sell extra leave
• Fantastic company pension scheme private medical and dental cover life assurance travel insurance cover income protection season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part

Choose Apply Now to fill out our short application so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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