Patient Coordinator, Spine Center

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Description:

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

1. Scheduling /Pre-registration

• Responsible for scheduling outpatient appointments for the assigned department according to scheduling protocol.

• Communicates clearly and appropriately with patients while demonstrating respect courtesy and sensitivity.

• Pre-registration: Responsible for pre-registration of patients patient interviews and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system. Pre-registers all patients at the time of scheduling according to department policies.

• Answering telephones/voicemail scheduling changing and canceling appointments in a professional and timely manner (Under supervision and guidance)

2. Patient Management

• Performs functions including various modes of communication and responding to patient physician offices insurance companies and other NEBH departments.

• Follows HIPAA guidelines while maintaining confidentiality of all protected health information.

• Resolving patient concerns if possible minimizing hold time and escalates issues to management as needed. (Under supervision and guidance)

3. Administrative

• Liaison between the department and other offices departments

• Process inbound faxes according to department protocol.

• Responsible for document scanning as needed

4. Teamwork

• Work cooperatively with fellow employees to solve problems and help make the department function smooth and efficiently

• Help cover coworkers for time off

5. Other

• Performs other department job duties as needed to promote excellent patient experience and clinic efficiency.

• Assists other Administrative staff with duties

QUALIFICATIONS

• Experience with computer systems required including web based applications and some Microsoft Office applications which may include Outlook Word Excel PowerPoint or Access.

• Ability to communicate clearly and effectively in written English with internal and external customers.

• Ability to comprehend and converse in English to communicate effectively with medical center staff patients families and external customers.

• Ability to demonstrate basic knowledge of fundamental concepts practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.

• Ability to interact respectfully with other employees professional staff and/or external contacts to offer ideas identify issues obtain information or deliver services.

• Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.

• Ability to provide a high level of customer service to patients visitors staff and external customers in a professional service-oriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Additional PREFERRED Qualifications/Skills:

• Basic knowledge of Microsoft Office programs Word and Excel

• Ability to multi-task

• Excellent verbal and written communication skills

• Basic knowledge of Medical Terminology

• Previous healthcare related experience

EDUCATION

• High School diploma or equivalent. Associates Degree preferred.

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.

As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled