Automotive Service Advisor | No Weekends
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Job Location:
Hickory, NC - USA
Monthly Salary:
$ 18 - 26
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
Why come work for Main Street Auto
- Industry leading pay
- No weekends
- Great employee benefits
- Career growth Opportunities
What are you waiting for Apply Now!
We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers managing their vehicle maintenance and repair needs while delivering a positive experience.
- No Weekends
- 3-5 years previous service advisor experience preferred
Compensation:
$18-26/hr
Responsibilities:
1. Customer Interaction:
- Greet customers and provide a warm friendly and professional atmosphere.
- Act as the main point of contact for customers understanding their concerns and requirements.
- Listen actively to customer concerns document them accurately and communicate them effectively to the service technicians.
2. Service Coordination:
- Schedule and confirm service appointments ensuring efficient use of technicians time and resources.
- Consult with customers to gather necessary information including vehicle history symptoms and requested services.
- Advise customers on appropriate services maintenance schedules and required repairs based on manufacturer recommendations and guidelines.
3. Cost Estimation and Approval:
- Prepare accurate and detailed cost estimates for parts labor and additional services required.
- Explain cost estimates to customers providing clear and understandable explanations.
- Obtain customer approval for repairs ensuring transparency and consent throughout the process.
4. Repair Order Management:
- Create and manage repair orders documenting all services performed parts used and additional recommendations.
- Maintain accurate and up-to-date service records for each customer and vehicle ensuring compliance with dealership and legal requirements.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
5. Customer Satisfaction:
- Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
- Handle customer complaints professionally and escalate as necessary to resolve them effectively.
- Strive to exceed customer expectations providing personalized and exceptional service.
Requirements:
- High school diploma or equivalent (additional automotive education or certification is a plus).
- Proven experience as a Service Advisor in the automotive industry or a related field.
- Excellent communication and interpersonal skills with the ability to build rapport with customers and team members.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Sound technical knowledge of automotive systems and repairs.
- Proficient computer skills and familiarity with automotive software and systems.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Customer-oriented mindset with a commitment to delivering exceptional service.
Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.
Further questions about the job Email us at:
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
