Director, Account Management

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a great Director Account Management do

In this role you will lead an engagement model that elevates and differentiates client experience for our largest most strategic clients across all areas of Fiserv. You will lead a team of 10-14 Account Managers to successfully deliver and oversee service and operational performance for their clients.

To be successful in this role you will:

• Lead your team to deliver a strategic differentiated enterprise service model for our large to mid-tier client segment that builds our brand the client brand and drives revenue growth.
• Proactively strengthen client relationships and resolve client escalations.
• Mentor direct and coach you team to build stronger broader and deeper relationships across their client organizations as well as internally across Fiserv
• Proactively assess and develop plans to address/optimize areas to improve efficiency and effectiveness in terms of how we support our clients
• Supervise and monitor key benchmarks

You will need to have:

• Proven successful management experience particularly in a fast-moving complex environment.
• 10 years experience in a Client Services Account Management or Implementation management role.
• 10 years of Financial Services experience.
• Proven experience in effectively prioritizing and executing tasks in a high-pressure environment.
• Required to work outside of standard business hours as needed
• High School Diploma or equivalent
• Ability to travel 25%

It would be great to have:

• Experience supporting the Signature Premier and/or DNA product line
• Project Management experience/certification
• Senior Banking experience preferred
• Previous role(s) in Account Management Operations or Client Relationship Management helpful
• Bachelors degree

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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