Quality Assurance Engineer-Claims

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built enabling the industry to capitalize on the power of the cloud to run agile intelligent and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity purpose and transparency are core to Duck Creek and we believe insurance should be there for individuals and businesses when where and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite and all are available via Duck Creek OnDemand. With more than 1000 successful implementations to date Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office from home or on a hybrid schedule. Our flexible-first environment fosters productivity inclusion collaboration and ensures a consistent employee experience regardless of location.

If working in a fast-paced rapidly evolving company that is transforming one of the worlds oldest and largest industries sounds exciting let us are excited you are considering Duck Creek as a future employer and hope you decide to join The Flock!

To learn more about us visit and follow us on our social channels for the latest information LinkedIn and Twitter.

Title: Manager Quality Assurance Duck Creek Claims

WHAT YOULL DO:

As a Quality Assurance Manager you will lead and manage a team of 520 QA professionals (manual and automation) ensuring the delivery of high-quality software solutions through robust testing practices and effective team leadership.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Lead mentor and develop a high-performing QA team fostering a culture of ownership accountability and continuous improvement.
• Manage team dynamics promote collaboration and ensure effective communication across team members and stakeholders.
• Conduct performance reviews provide constructive feedback and create individual development plans to support career growth.
• Facilitate onboarding and training of new QA team members ensuring alignment with organizational standards and practices.
• Define and implement QA strategy aligning with business goals and project timelines.
• Oversee the development and execution of manual and automated test scripts ensuring comprehensive test coverage.
• Collaborate with cross-functional teams (Product Development Business Analysis) to understand requirements and translate them into effective test plans and scenarios.
• Participate in functional walkthroughs and requirement analysis to shape test approaches and deliverables (e.g. test architecture scenarios conditions cases data and expected results).
• Lead the creation and maintenance of test plans in test management tools ensuring traceability and alignment with project objectives
• Drive continuous improvement initiatives in QA processes tools and methodologies
• Facilitate the development of custom tools utilities or frameworks to support functional and non-functional testing
• Monitor system behavior during performance and load testing and ensure issues are identified and addressed proactively
• Ensure defects are accurately documented tracked and resolved using defect tracking tools.
• Prepare and present test summary reports metrics and QA status updates in project and leadership meetings

WHAT YOUVE DONE:

• Lead both manual and automated test team(s) across all test phases.
• Participated in detailed requirement sessions to understand requirements and develop executable test conditions and test cases from them.
• Collaborated with project managers and business stakeholders to align QA activities with project milestones
• Lead quality management reviews as outlined in the Quality Management practice in particular reviews of the test designs test strategy and other quality engineering work products.
• Managed Test cases and Test scenarios through project/test management tools and/or defect tracking software
• Prepared and presented test summary reports metrics and QA status updates in project and leadership meetings
• quality assurance best practices and standards across the organization
• Experience/knowledge of Claims application testing including but not limited to the following modules:
  • FNOL
  • Automated Processing (Auto Line Creation Auto Reserves Automated Assignment)
  • Desktop
  • Financials
  • Forms and Correspondences
  • Party
  • Tasks (Tasks Templates) Defining a workflow and File Notes
  • Integrations etc.
• Experience in creating manual policies in claims to create test data in absence of policy-claims integration.
• Experience/knowledge of software development life cycle for P&C insurance software a plus.

YOUR QUALIFICATION:

Education and Work Experience:

• Bachelors degree required or higher education level or foreign equivalent preferably in area with analytic emphasis.
• Minimum 10 years of professional experience preferably in a similar role
• Experience interfacing with customers including customer presentations.

Specialized Knowledge Skills and/or Abilities:

• Excellent communication skills verbal and written.
• Knowledge of software development and QA methodologies
• Experience in gathering requirements identifying gaps estimating implementation test planning and execution and User Acceptance Testing definition and execution
• Experience in leading QA teams
• Proficient in implementing quality assurance best practices and standards across the organization.
• Experience translating requirements and use cases into test conditions and expected results for assembly product and user acceptance testing.
• Experience/knowledge of P&C Insurance software applications.
• Claims V12 knowledge
• Experience/knowledge of software development life cycle for P&C insurance software.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title seniority or background. This collaborative and team-oriented approach is at the core of how we operate andcontinuously improve our products services and systems. As such Duck Creek is committed to providing equal opportunity to all employees and applicants to recruit hire train and reward employees for their individual abilities achievements and experience without regard to race color gender religion sexual orientation age national origin disability marital military or any other protected status.

We strive to be an example to the world of inclusion diversity and equity in all things where employees are free to be their authentic selves in the workplace and in the communities in which we believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture values DE&I initiatives and people please visit: let us know if you encounter accessibility barriers with our web content by sending an email to .

Duck CreekTechnologies does not accept nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

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