Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Title
Service CoordinatorJob Description
As a Service Coordinator and Resource Planner at Philips Nordic Customer Care Center you will serves as an ambassador for Philips Health Systems ensuring exemplary customer satisfaction while achieving business targets.
Your Role:
Handle all types of inquiries related to Philips products and services ensuring they are documented according to quality standards.
Communicate and lead the execution of short mid and long-term resource plans ensuring effective resource allocation to meet service demands while aligning with organizational goals and customer obligations.
Lead the coordination of daily schedules resolving complex scheduling conflicts to optimize service resource utilization and minimize service disruptions.
Maintain detailed records of service resource activities assignments and performance metrics to support accurate reporting compliance and continuous improvement efforts. Ensure compliance with organizational policies regulations and SLAs across all resource planning activities.
Act as a key contact for escalated resource planning issues providing guidance support and recommendations to resolve challenges and ensure smooth uninterrupted service operations.
Youre the Right Fit if:
You have at least 2 years of experience in roles such as Operations Coordinator Supply Chain Management Customer Services Resource Planning or similar
You are service-oriented meticulous and experienced in working within a customer-focused environment demonstrating flexibility and the ability to manage multiple tasks simultaneously
You thrive as a team player with a proven track record in cross-functional collaboration and possess strong communication skills.
You are fluent in Swedish English and Finnish both verbal and written.
How we work together
We believe that we are better together than apart.
For our office-based teams this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
#LI-EU
#LI-Hybrid
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
