The individual must be able to work with developers of different Agencies to confirm suggestions made by the F5 for different applications requesting of certificates and the implementation of any new learning suggestions before and during implementation. They will be responsible for maintaining their ticket queue within the Remedy Ticketing System utilized within the State of Michigan to maintain Service Level Agreements. They may also be asked to participate in troubleshooting and design meetings for different applications within the State of Michigan. Answers and makes phone calls as necessary. Reads comprehends and complies with email messages in timely basis. Must be able to work at least two days-a-week onsite at the worksite address.
Knowledge of Cloudflare is required.
Skills/Experience:
F5 LTM Experience including: Creation of VIPs (Virtual IP) Troubleshooting knowledge Installation and renewal of Certificates Irule creation and modification Required - 3-5 years
F5 GTM Experience including: Wide IPs Created- Required - 3-5 years
F5 ASM Experience including: Creation of policies. Fine tuning of policies while in learning mode. Troubleshoot policies while placed after blocking mode Monitor new learning suggestions Required - 3-5 years
F5 APM Experience including: Creation of SAML policies Troubleshoot the issues Required- 3-5 years
F5 Device-level experience including: Remediate CVEs Ihealth/qkview knowledge Open support ticket with F5 (last resort) Should be able to upgrade devices Device clean up ( unused objects) BIGIQ (for daily config back up from all devices) Required -3-5 years
Work cooperatively with others in a team environment to meet the expected levels of customer service -Required -3-5 years
Ability to operate information systems input devices Desired - 3-5 years
Ability to conduct training and informational sessions Desired - 3-5 years
Ability to understand and follow detailed written and oral instructions Required - 3-5 years
Ability to explain instructions and guidelines to others effectively- Required - 3-5 Years
Ability to communicate effectively-Required -3-5 years
Knowledge of data communications networks-Required-3-5 years
Knowledge of the methods and techniques used to operate and configure F5 systems -Required- 3-5 years
Ability to identify and resolve problems associated with F5 system malfunctions-Required-3-5 years
Knowledge of Cloudflare systems.-Desired -2-5 years
Ability to determine work priorities-Required-3-5 years
Ability to perform the most complex information technology technician assignments-Required-3-5 years
Ability to work under stressful conditions.-Required -3-5 years
Ability to use Microsoft Office products-Required- 3-5 years
Experience working in an Enterprise Networking Environment-Required-3-5 years