About the Role:

Grade Level (for internal use):

The Team:

Contributor Account Management Team will enable you to become a successful professional and gain valuable global exposure by working closely with our internal stakeholders research contributors commercial teams and our clients. We are a group of over 30 members with a global presence in India the Philippines Japan the U.K. and the U.S.

Responsibilities and Impact:

• Lead motivate and support team members to enhance performance and foster a positive work environment
• Set performance standards and conduct regular evaluations to ensure team objectives are met
• Identify training needs and facilitate professional development opportunities for team members
• Support customers and sales in pre and post sales activities in the effort to maximize retention
• Manage our research contributor entitlement requirements deepening our partnership with research providers driving contributor retention and helping to achieve our companys commercial and product goals

What Were Looking For: a person who is resourceful adaptable creative and detailed with high energy and a positive attitude

Qualifications:

• College degree with a minimum of 8 years working experience in a global organization
• Must be fluent (spoken and written) in English language
• Minimum of 3 years of Client/Product Support experience
• Minimum of 3 years of experience in Broker Research Access and Broker Relationship
• Experience with financial data software/tools such as CIQ CIQ Pro and VA Insights
• Experience with CRM systems such as salesforce
• Proficiency in MS Excel and working knowledge of SQL
• An ability to present or discuss an analysis of the problem at hand and its possible solution(s) with partners of all levels
• Possess exceptional listening written and oral communication skills to facilitate communication and interaction with all staff levels and customers
• Demonstrated ability to act as a role model exemplifying professionalism integrity and a commitment to excellence
• Enthusiastic / self-motivated ability to work on own and under pressure
• Flexible to changes in a dynamic environment

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Senior IC