Team Manager – Billing Back Office
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
AtSouth West Waterwe believe that the strongest businesses are built on solid stable foundations - with a vision and a culture that gives them the freedom to change improve and innovate.
Were proud to be responsible for providing reliable efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030 but weve also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come.
So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.
Were looking for a Team Manager to join our Billing Back Office Team on a 12-month fixed-term contract based in Exeter.
With a starting salary from 32267 plus benefits this is an excellent opportunity to lead and support our Customer Care Representatives (CCRs) in delivering a first-class customer experience.
About the Role
As a Team Manager youll play a key part in driving performance supporting team development and ensuring high standards of service within our Billing Back Office Team. Youll manage day-to-day operations monitor service levels and create an environment where your team can thrive and deliver outstanding results for our customers.
This is a fast-paced and rewarding role where youll have the opportunity to make a real difference in how we deliver for our customers.
What youll be doing
- Lead motivate and develop a team of Customer Care Representatives (CCRs) to achieve individual and team performance targets.
- Manage daily workloads and ensure service levels and quality standards are consistently met.
- Provide coaching feedback and performance reviews to support continuous development.
- Handle escalated queries and complex billing cases ensuring timely and effective resolution.
- Identify process improvements to enhance efficiency and the overall customer experience.
- Collaborate with other departments to ensure smooth communication and operational success.
- Monitor and report on team performance identifying trends and opportunities for improvement.
About You
- Youll be a confident and proactive people leader passionate about delivering great customer service through an engaged and high-performing team.
- Were looking for someone who:
- Has previous experience managing or leading a customer service or back-office team.
- Possesses strong people management coaching and communication skills.
- Is highly organised with excellent attention to detail.
- Can analyse data and use insights to drive performance improvements.
- Thrives in a fast-paced change-driven environment.
- Demonstrates a positive attitude and a focus on solutions.
- Experience in billing utilities or a similar industry would be advantageous but not essential.
What We Offer
- At South West Water we dont all do the same job but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen return for our peoples hard work and commitment we offer an excellent range of benefits:
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group Plc through our employee share schemes
- We support our people by offering a free confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets high street shops online retailers travel eating out cinemas gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme Virgin Media Affinity Scheme Vodafone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
How to Apply
If youre ready to take the next step in your career and lead a team committed to delivering outstanding service wed love to hear from you.
Apply now and join us in providing a first-class experience for our customers every day.
Closing date: 20th November 2025
Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
Required Experience:
Manager
Key Skills
- Business Intelligence
- Bidding
- Accounts Assistant Credit Control
- Account Development
- Content Development
- Lab Testing
About Company
We're the water and wastewater service provider for around 1.8 million customers in Cornwall, Devon, parts of Somerset and Dorset and the Isles of Scilly.
