HVAC Truck Based Technical Team Lead Chiller (Union)

Under general direction perform preventive maintenance repair installation and replacement of HVAC mechanical equipment and Building Control Systems.

Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.

Providing Level 1 technical support and assist with technical development for others.

Ensures work is being performed in compliance with state local and Federal legal requirements and operates on the job with the highest of ethics.

Properly completes all required project and service documentation.

How you will do it

Adheres to all Johnson Controls and customer safety standards.

Provides safety leadership and instruction to all Technicians.

Provides safety awareness and instruction to subcontractors on Johnson Controls work sites

Recognized as a Leader by peers while being a coach and mentor within the branch.

Escalation points on technical issues and provides on-the-job training for other technicians

Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems

Escalation points from the branch to the technical resource team in Milwaukee for critical issues.

Viewed as an expert in given field by both employees and customers

Assists management with assuring proper field operational disciplines of other Technicians are followed

Regularly provides input on development and training needs of the branch

Assists in developing quotes and estimates for identified L&M work and submits to the Customer Service Manager or Customer Service Agent as appropriate

Assists with the identification of material needs required for service delivery

Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation

Communicates with customer upon arrival and before leaving the work site.

Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.

Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements upgrades and or repairs

Manages assigned work to meet a professional level of execution on-time and to the customer

satisfaction

Provides consultant level services for customers related to building system repairs and enhancements

Ensures ultimate customer satisfaction levels with assigned customers

Conducts self-study (reading research and practice) to improve and maintain technical proficiency.

Completes all training and certifications as required by the company

Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

What we look for

Required

• In addition to the technical requirements of the given field Technical Team Leads need experience where strong leadership activities have been demonstrated.

• Ability to act independently and to coordinate the work of other employees and contractors on a customer site.

• Effective interpersonal skills to represent the company to customers and other outside contacts.

• Able to explain technical information to technical and non-technical people.

Pay Range: $46.23 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.