Data Scientist I

Toshiba Global Commerce Solutions is seeking a Data Scientist I. The Data Scientist is a key member of the Toshiba Maintenance Services Engineering team supporting our products sales global services and leadership organizations with insights derived from customer Service Request (SR) data. This role also leads the exploration and management of Generative AI use cases that can enhance our service operations.

The ideal candidate is passionate about applying AI models and data science techniques to generate actionable insights that improve operational efficiency customer satisfaction and service innovation. Working within a collaborative environment the Data Scientist partners with engineers product managers and maintenance service planners to extract analyze visualize and communicate data-driven intelligence based on Toshiba Field Technicians and Client Advocates use of AI-powered platforms.

Required Qualifications & Skills

• Bachelors degree in Computer Science Data Science or a related field.
• Strong experience using statistical analysis and modeling to evaluate AI platform usage and its impact on field performance.
• Proficiency in statistical programming languages such as Python and SQL for manipulating and analyzing large data sets.
• Demonstrated ability to use advanced statistical techniques (e.g. regression statistical testing distribution analysis) for applied data analysis.
• Experience with data visualization tools such as Tableau or Power BI to present complex findings clearly.
• Understanding of AI/ML integration into ITIL-based Incident Management processes.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Strong interest in learning about the retail technology landscape including compliance seasonality and hardware service operations.

Key Responsibilities

• Data Research & Reporting
• Assess the effectiveness and accuracy of new data sources and data collection methods.
• Review and provide quality feedback on custom-developed data models and algorithms applied to existing data sets.
• Influence the roadmap for proprietary data collection agents methodologies and best practices.
• Collaborate across internal teams to ensure consistency and integrity in all Maintenance Services data sources.
• Gather Voice of Field (VOF) input from Toshiba Field Service Technicians and Customer Advocates to identify new AI-driven use cases that add business value.
• Leadership & Client-Facing Responsibilities
• Translate business requirements into functional technical and data-driven solutions.
• Propose and design solutions that create measurable business value using available data assets.
• Communicate insights performance metrics and solution effectiveness to Maintenance Service leadership.
• Provide best practice guidance to internal stakeholders to drive adoption and optimize AI platform usage.

Other Duties

Perform other related duties and responsibilities as assigned.

Working Relationships

• The Data Scientist will collaborate closely with:
• Engineering teams developing AI and analytics capabilities.
• Product Managers and Service Planners driving data-driven decision-making.
• Toshiba Field Technicians Client Advocates and Service Leadership stakeholders.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

**Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:**

Group health coverage (medical dental & vision)

Employee Assistance Programs

Company provided life insurance

Employee discounts

Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)