ServiceNow Business Analyst

Turin - Italy

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

The Business Analyst works with key project stakeholders to capture business and user requirements. The BA also works with the Development Team to ensure requirements are understood developed tested and delivered to specification.

Job Responsibilities

Work within the clients internal governance team supporting them with strong functional and technical knowledge of the ServiceNow platform
Form a partnership with the client business teams to deeply understand their business
Collect review analyze and manage business user and system requirements from client stakeholders to create clear concise and correct user stories
Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes scalability interfaces constraints etc.)
Create refine and maintain functional requirements/user stories/use cases and associated deliverables - process flows test cases etc. to meet development and stakeholder needs
Works with Development Team to facilitate story estimation
Supports Development Team in understanding business and test requirements
Works together with Technical Lead to translate technical complexities to project stakeholders ensuring understanding of design decision
Assists in the creation of technical documentation and facilitates the Knowledge Mgmt. process.

Proven experience as a Business Analyst or Consultant in ServiceNow projects
Strong understanding of IT Service Management (ITSM) processes and module and ITIL framework
Ability to translate business requirements into clear and actionable specifications.
Strong analytical thinking and attention to detail
ServiceNow certifications are a strong plus
Fluent in English and Italian (written and spoken)
3 years of Business Analysis experience
Solid presentation facilitation interview and workshop skills
The ability to work on multiple projects at the same time and under tight deadlines
The ability to navigate ambiguity overcome confusion and simplify complex situation
Proficiency in capturing and documenting business requirements functional specifications test scenarios/scripts data models and business procedures
Strong process flow and diagramming skills (Visio/Miro/eDraw/ applications).

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Whats next:

Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.
Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.
We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.
More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.

If you suspect youve been targeted please contact us immediately at for verification.

Key Points to Remember:

* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

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Required Experience:

Job DescriptionThe Business Analyst works with key project stakeholders to capture business and user requirements. The BA also works with the Development Team to ensure requirements are understood developed tested and delivered to specification.Job ResponsibilitiesWork within the clients internal go...