Customer Training Team Lead (mfd)

Why voize Because were more than just a job!

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to admin work that pulls nurses away from what matters most: people.

Were changing that by building the AI companion that frees nurses from admin giving them back up to 30% of time. We dont replace humans - we support and amplify their impact. Today 1100 care facilities trust voize and over 75000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs.

As a fast-growing team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

Your Mission: Maximize adoption & drive success!

We are seeking a Customer Training Team Lead to lead our onboarding and implementation efforts. This role ensures new customers achieve fast reliable Time-to-Value while maintaining a scalable delivery model. The Manager owns the people processes and capacity of the Engagement Team working closely with Vertical Leads to refine vertical-specific rollout playbooks.

Your Daily Business No two days are alike

• Lead and manage the Customer Training team (ICs across tiers)

• Own Time-to-Value and onboarding satisfaction metrics

• Partner with Vertical Experts to define training and customer personas

• Design and enforce structured onboarding methodologies (basic vs premium packages)

• Maintain utilisation/capacity planning to avoid double-booking and burnout

• Define handover processes (from Sales CS and every step between)

• Drive automation and repeatability in onboarding/implementation

• Maintain customer exposure (1020% of projects)

Your Skillset What you bring to the table

• 5 years in SaaS onboarding implementation or professional services with 2 years of people leadership

• Skilled at balancing customer schedules with internal capacity constraints

• Proven ability to reduce Time-to-Value and increase implementation success rates

• Process-driven operationally rigorous and comfortable enforcing standards

• Strong communicator; able to manage stakeholders at the customer and internal exec level.

• Hyper Scale Experience with a self-starter mindset

• Fluent in German (C2) to effectively support our German customer base and a good command of English

Our Success Mindset How we work at voize

• You are an active listener and strong communicator capable of engaging stakeholders at all levels.

• You see challenges as opportunities bringing a proactive and solution-oriented mindset.

• You thrive in a fast-paced iterative environment constantly seeking ways to improve customer experiences.

• You take ownership of your work holding yourself accountable for customer outcomes and success.

• You are a coach not a manager. You are ready to work hands-on in the role as needed.

Growing together what you can expect at voize

• We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving healthcare professionals more time for real patient care

• We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible

• You decide when you work best that means flexible working hours and a good hybrid set-up

Ready to talk Apply now!

We look forward to your application and cant wait to meet you no matter who you are or what background you have!