LTC PAM Lead

Seeking talent near: Chicago IL; Philadelphia PA; Denver CO; Oklahoma City OK

Are you a strategic leader passionate about improving patient access in long-term care settings Acadia is seeking an experienced and driven Long-Term Care Patient Access Management Lead to guide a high-performing team of Patient Access Managers dedicated to ensuring seamless access to our therapies for patients in LTC facilities.

In this field-based leadership role youll be the cornerstone of Acadias long-term care access strategyempowering your team to serve as trusted partners to healthcare providers LTC facilities and pharmacies. Youll foster cross-functional collaboration with internal stakeholders including Market Access National Accounts Trade & Distribution and our patient support hub to deliver integrated solutions that remove barriers to care.

This is a non-promotional leadership role focused on impact alignment and execution. If you thrive in a mission-driven environment and are ready to lead with purpose we invite you to join us in shaping the future of patient access in long-term care.

Key Responsibilities:

• Lead execution of strategic and tactical initiatives for the LTC PAM team
• Provide coaching mentoring and development of PAM team members to build LTC-specific expertise (e.g. Medicare Part A vs Part D dynamics)
• Drive change/resolution of coverage policy issues with field-based National Accounts team including commercial and government payers
• Conduct field visits to evaluate LTC PAM execution in facility and pharmacy settings
• Translate corporate patient access strategies into actionable execution for LTC facilities and pharmacies
• Ensure team drives completion and follow-through of LTC qualifying referrals
• Serve as the primary escalation point for LTC PAM escalations
• Ability to lead internal teams to achieve common goals
• Representing LTC PAM insights in business reviews trainings and cross-functional meetings
• Partner with Trade & Distribution and all cross functional partners to ensure common goals are achieved
• Successfully and independently identify access solutions and determine the appropriate plan for resolution including leading and managing a cross-functional team to resolution
• Collaborates with the National Patient Support & Access Director/s to:
  • Develop and execute training and onboarding of new PAMs and refresher trainings ongoing with support from Acadias training teams
  • Manage the evolution of the PAM team as the role develops and the business needs and market dynamics evolve
  • Develop and drive appropriate metrics to measure performance and communicate those metrics to internal stakeholders
  • Address LTC-specific payer challenges
• Develop and mentor team members to support individual and team success
• Oversee and guide a variety of personnel actions including but not limited to hiring performance management in-person coaching career development and promotions
• Ensure that all actions both internally and externally working on Acadias behalf follow all laws. regulations policies and demonstrations of Acadia values

Education & Experience:

• Bachelors degree and 8 years of relevant experience in Pharmaceutical Sales Access National Accounts Specialty Pharmacy Nursing etc. with extensive experience and technical expertise associated with access and reimbursement; 5 years of access and reimbursement experience.
• 3 of Leadership experience (Market Access Patient Access National Accounts Sales Management and/or Access Leadership
• 2 years of LTC experience preferred. MBA is a plus.
• Commercial and Managed Access expertise strongly preferred with a strong background and understanding of field environment in healthcare industry. Equivalent combination of relevant education and applicable job experience may be considered.

Required Skills:

• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Strong written and verbal communications as well as presentation skills
• Ability to manage expenses within allocated budgets and compliance guardrails
• Adaptability to evolving LTC access dynamics and facility-level challenges
• Must be a fast learner flexible and able adjust quickly
  • Must be able to manage cross-functional communication internally (case manager RBL National Account Managers Access & Reimbursement) and externally among a diverse set of customers (physician nurse hub vendor specialty pharmacy patient)
• Demonstrated history of successful cross functional collaboration
• Ability to travel up to 60% of the time including field coaching and LTC facility engagement

Physical Requirements:

This role involves regular standing walking sitting and the use of hands for handling or operating equipment. The employee may also need to reach climb balance stoop kneel crouch and maintain visual verbal and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

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