Air Export Agent

Ensure timely and accurate movement of freight and information while providing exceptional customer service.

• Support the department strategy on a local level
• Offer best in class customer service

Schedule:  Monday -Friday 9:00 -6:00pm

Expeditors Core Competencies

This section lists the core business-critical skills knowledge and behavior applicable to all Expeditors employees regardless of position and should not be edited. Note that these competencies are found in employees My Development Plan view and in the employees performance evaluation in  the Professional Development Center.

• Exceptional Customer Service:

Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to co-workers customers and service providers.  Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

• Culture:

Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary. 

• Personal Growth and Development:

Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Product Agent Core Competencies

This section lists the core business-critical skills knowledge and behavior applicable to all product agents regardless of department or position and should not be edited. Note that these competencies are found in employees My Personal Development Plan view in the Professional Development Center.

• Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards as per companys procedures.

• Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

• Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Air Export Job-Specific Tasks and  Duties

This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Air Export Operational Performance Standards. Click on the link to the performance standards to view more details for each task.  This list may be edited to the specific job role.   

• Log & Prepare File for Export
• Receive Documents
• Designate the correct airport of destination
• Process shipments
• Monitor shipments
• Invoicing
• Manage exceptions timely
• Promptly communication

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse phone fax/copy/scan machine etc.  
• Write with pencil/pen/marker 

Functions performed primarily while seated at desk

Qualifications :

• Global logistics industry knowledge
• Good computer skills (e.g. MS Excel MS Word)
• Fluent in English & Spanish

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Remote Work :

No

Employment Type :

Full-time