Mining Product Support Representative

Company:

Number of Openings:

Worker Type:

Position Overview:

Job Description:

Major Job Functions:

Customer Focus & Product Support Sales (70%)

• Lead the execution of product support strategies for assigned mining accounts

• Strengthen customer relationships and retention through proactive engagement and satisfaction initiatives

• Resolve customer issues promptly and effectively

• Maintain accurate customer data including equipment population usage hours and key contacts

• Use customer and Finning data to develop short- and long-term parts and component forecasts

• Collaborate with internal marketing teams to prepare quotes proposals and responses to RFPs/RFQs

• Manage proforma presentations and approvals with customers

• Participate in weekly customer planning and parts meetings

• Facilitate monthly customer meetings with documented action items

• Proactively manage fleet components using component management tools

• Develop and execute product support strategies in non-traditional markets

• Ensure contractual obligations and Customer Value Agreements are fulfilled

Relationship Management (20%)

• Build and maintain strong relationships with key customer contacts

• Collaborate closely with internal branch teams support functions and Caterpillar representatives

Enterprise Contribution (10%)

• Establish and maintain processes for gathering and reporting competitive intelligence especially insights from field technicians

• Work with supply chain teams to share customer forecasts and ensure adequate parts availability

Qualifications & Experience:

• Minimum 5 years of sales experience managing large accounts

• Strong leadership and communication skills

• Mechanical aptitude or experience with heavy equipment systems

• Strong background in parts and service operations

• Proven ability to manage projects independently across all phases

• Excellent interpersonal skills for influencing and resolving sensitive issues

• Solid understanding of mining equipment best practices

• Business acumen including knowledge of support systems credit and financing

• Familiarity with Finning systems such as CTS PTOS INFOR M3/Lawson Warranty and SIS

• Commitment to safety procedures and standards

• Proficiency in Microsoft Office Suite (Excel Word Outlook PowerPoint)

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.