Guest Services Rep Full-time

As we continue to grow our business we expect to bring on additional personnel in LHG to promote that growth. We have identified leaders in the markets we serve which will add to our ability to meet our mission objectives.

Job Purpose: To perform in a pleasant professional and efficient manner a combination of duties mainly related but not limited to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

1. Greet register and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate without announcing room numbers.

2. Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.

3. Keep records of room availability and guests accounts. May make confirm and cancel reservations for guests.

4. Compute bill collects payment and makes change for guests. May post charges such as room food liquor or telephone by hand or machine.

5. Date-stamp sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone fax and switchboard.

6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.

7. Take the initiative to greet guests in a friendly and warm manner.

8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor (b) assign work and ensure proper performance of assigned employees.

9. May make restaurant transportation or entertainment reservations for guests; may deposit guests valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills:

1. Speak clearly and listen carefully.

2. Use personal judgment and specialized knowledge to give information to people.

3. Communicate well with many different kinds of people.

4. Change easily and frequently from one activity to another such as from typing to interviewing to searching in a directory to using a telephone.

5. Use eyes hands and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:

• Education
• HS Diploma or equivalent.

Experience

• Minimum 3 months hospitality general office accounts receivable or customer service experience.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.