German Speaking IT Support Specialist

IT Support Specialist (m/f/d) Digital Health Software

Location: Eggenfelden Germany (On-site)
Work Setup: 100% office-based no home office
Contract: Fixed-term (2 years) option for permanent
Hours: Full-time (40h/week) part-time possible (80%)
Salary:gross/year 10% bonus
Languages: German C1 required
Relocation Support: Yes guaranteed (details below)

About the Company

A fast-growing software company in the digital healthcare & dental technology sector offering modern IT solutions for dental practices across Germany.

Highlights:

• 14 employees 5 external specialists

• Leading innovation in digital medical workflows

• Strong growth (ranked from #32 to #7 in Germanys dental software industry)

• Modern office ergonomic workspace premium tech infrastructure

• Stable market long-term business vision

Relocation Support

Full relocation assistance provided
One-time financial relocation payment (based on seniority)
Company helps with housing search
Move & payment after probation flexibility during first months
Hotel/travel support during probation if needed

We dont expect you to take risks.
You can relocate after confirming mutual fit during probation.
Once confirmed we expect strong presence and integration into the team culture no remote culture no outsourcing no anonymous agency work.

Role Overview

As part of the Technical Support Team you will provide first-level support for dental practices using our digital health software platform.

Team: 3 support colleagues
Reports to: Management (flat hierarchy)
Vacancies: 3 openings growth phase

Key Responsibilities

• Provide first-line support via phone & ticketing system

• Troubleshoot software & hardware components (TI eGK readers connectors)

• Document support cases accurately in CRM

• Ensure customer satisfaction & high resolution rates

• Collaborate with technical & product teams

• Contribute ideas to improve product & support processes

Requirements

Must-Have

• German C1 (spoken & written)

• Completed IT training or technical degree

• 24 years experience in IT support or similar role

• Strong communication & documentation skills

Red Flags

• Below C1 German

• Seeking hybrid or remote roles

Ideal Personality

• Friendly and confident communicator

• Enjoys helping users by phone

• Precise in documentation

• Curious proactive and eager to grow with the team

Tech Stack & Knowledge

• Telematik-infrastruktur components

• Basic networking firewall hardware knowledge

• CRM & ticketing systems experience

What We Offer

• Growing digital health company with strong market momentum

• Modern office premium hardware excellent coffee

• Stability startup-like energy & responsibility

• Deep learning and upskilling opportunities

• Direct contribution to healthcare digitalization in Germany

Success Metrics

• Customer satisfaction & problem resolution rate

• Support ticket handling speed & quality

Hiring Process

1. 30-minute online interview

2. On-site interview real support shadowing

3. Offer