Client Service Director BPO
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Job Location:
Santo Domingo - Dominican Republic
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Client Service Director BPO (Healthcare)
Santo Domingo / Santiago Dominican Republic
RD$300000 base performance bonuses
Bilingual EnglishSpanish (C1/C2 required)
If you do not meet the BPO Healthcare Bilingual (C1/C2) requirements please do not apply.
Position Summary
We seek a Client Service Director with proven leadership managing healthcare accounts within the BPO industry. This role oversees client partnerships ensures operational excellence drives performance and compliance and leads initiatives that maximize satisfaction and business results.
Key Responsibilities
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Lead strategic relationships with healthcare clients ensuring trust and high satisfaction.
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Oversee SLAs KPIs CSAT and compliance performance across operations.
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Manage cross-functional teams (Operations Quality Training WFM HR).
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Analyze performance data to detect trends risks and improvement areas.
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Deliver business reviews and operational updates to client executives.
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Drive efficiency process improvement and cost optimization initiatives.
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Support new client transitions ramp-ups and governance compliance (HIPAA data privacy).
Qualifications
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Bachelors degree in Business Management or Healthcare Administration.
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5 years in BPO leadership roles with 3 years managing healthcare accounts.
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Proven success managing client-facing relationships and performance KPIs.
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Strong analytical negotiation and decision-making abilities.
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Bilingual fluency (EnglishSpanish C1/C2) is mandatory.
Preferred
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Experience in multi-site or nearshore operations.
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Knowledge of HIPAA/compliance frameworks.
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Certifications in Lean Six Sigma COPC or PMP are a plus.
Applications that do not meet the BPO Healthcare Bilingual (C1/C2) criteria will not be considered.
How to Apply
Please submit your updated résumé and include your LinkedIn profile link along with a short paragraph explaining why you are the ideal candidate for this position.
Key Skills
- B2B Sales
- Customer Service
- Communication skills
- Outbound Sales
- Account Management
- Upselling
- Customer Support
- Data Mining
- 3G
- Human Resources
- Internet Of Things
- 4G/LTE
