JOB SUMMARY:
The Infrastructure Engineer II is responsible for building maintaining and enhancing a modern cost-effective flexible and secure IT environment for ATC worldwide. This role focuses on cloud and network technologies (including Cisco and Meraki) servers storage desktops data centers IT security video conferencing and telephone operations. The Infrastructure Engineer will deliver secure scalable and resilient infrastructure solutions across hybrid and cloud environments optimize performance ensure high availability and disaster recovery and collaborate with cross-functional teams on solution design and deployment. This individual will also partner with vendors provide advanced technical support and contribute to continuous improvement initiatives system audits and regulatory compliance.
PRIMARY RESPONSIBILITIES:
Implements hardware software network cloud storage and telephony infrastructure.
Ensures the delivery and ongoing maintenance of secure scalable and resilient infrastructure solutions across hybrid and cloud environments.
Diagnoses and resolves infrastructure issues such as Microsoft Conditional Access Azure Active Directory Office 365 and Virtual Machines.
Documents infrastructure configuration processes and asset management.
Researches analyzes and implements new technologies and determines viability and suitability of existing technologies.
Troubleshoots and resolves issues for a wide variety of computer hardware and software applications/systems.
Conducts research on network products services protocols and standards to remain abreast of developments in the networking industry.
Researches potential vendors for new solutions conducts demonstrations and partners with management for implementation.
Supports the configuration of SAML (Security Assertion Markup Language) SSO (Single Sign-On) and MFA (Multi-Factor Authentication) for company security.
Assists with remediation from the annual penetration test.
Maintains security patches of on-premise and cloud-based hardware and software.
Performs escalated desktop support i.e. hardware software network printers cameras and access control for all internal users both on-site and remote and provides guidance to junior-level team members as needed.
Enforces company security procedures and policies by ensuring all workstations meet security guidelines.
Configures servers to ensure their secure and reliable operation for fulfilling business objectives and processes and configures and troubleshoots Cisco and Meraki networking and security technologies.
Monitors and tests network performance troubleshoots provides performance statistics and reports as needed and helps design and oversee all network security solutions.
Designs and implements Microsoft Azure virtualized containerized and hyper-converged technology (and related) with a focus on resiliency and scalability of architectures.
Enhances innovative solutions to solve technology and business challenges/needs.
Provides support for Enterprise Backup infrastructure as needed.
Guides the service desk support team and mentors junior engineers to strengthen technical skills and operational efficiency.
ESSENTIAL QUALIFICATIONS:
Bachelors degree in computer science information technology or related field is required
Minimum of 2-4 years of relevant work experience in IT infrastructure including hands-on experience in cloud infrastructure engineering and network security
2 years experience configuring and managing Windows servers Active Directory DNS DHCP and wireless architecture design and implementation
Experience with Microsoft Azure services including container orchestration and networking Microsoft PowerShell scripting and Office 365 administration
Proficiency in Cisco and Meraki technologies with practical knowledge of enterprise network design and deployment
Relevant certifications preferred including Azure (e.g. AZ-104 AZ-700 AZ-305) and Cisco (e.g. CCNP Security CCIE)
Proven experience implementing and supporting ZTNA frameworks and secure access architectures
Experience working with hybrid cloud environments and multi-cloud strategies is preferred
Skilled in troubleshooting application performance issues including utilizing network capture tools for detailed diagnostics
Experience working directly with third-party service delivery partners to ensure successful infrastructure and network deployment operation and support
Knowledge of compliance frameworks such as NIST ISO 27001 and SOC 2 is preferred
Strong problem-solving abilities with the capacity to research evaluate and present technology solutions and alternatives
Self-directed and service-oriented professional highly adaptable to changing priorities with the ability to provide 24/7 support as necessary
Excellent communication skills able to collaborate effectively across all organizational levels and maintain composure in high-stress situations
Strong organizational skills with meticulous attention to record-keeping and documentation
PHYSICAL DEMANDS:
Ability to withstand prolonged periods sitting at a desk
Frequent use of upper extremities to perform keyboard functions and work on a computer
Ability to occasionally stand/walk
Ability to frequently lift carry and/or push/pull objects weighing up to and including 50 pounds
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