Checkout Engineering Systems Engineer, GRAISE

Amazon is seeking an Application Engineer with strong system design skills to join our Checkout Engineering team in Austin TX. This role will focus on two key areas: (1) payment systems across all Whole Foods Market (WFM) stores globally and (2) Point-of-Sale (POS) software globally.

The ideal candidate will own the how of delivering robust scalable solutions while contributing significantly to the what of our payment and POS systems. You will be the technical driving force behind implementation strategies and best practices playing a key role in shaping the design and development of these critical systems.

Key job responsibilities
- Lead technical design discussions that impact payment and POS systems.
- Implement critical components of payment and POS systems.
- Create design specifications for complex integration between Checkout systems internal boundary systems and vendor systems.
- Establish patterns for automated testing strategies and monitoring solutions.
- Develop automated alerting systems based on log analysis with the ability to identify both present and absent critical data elements in payment flows.
- Collaborate with cross-functional teams to ensure designs meet business requirements.
- Review and provide guidance on technical designs and implementations.
- Lead and drive resolution of highly complex production issues.
- Lead retrospectives and author Corrections of Error (COEs).
- Drive systematic improvements to product/system performance and availability.
- Proactively identify and execute opportunities to improve operations.
- Detect trends and define proactive solutions before problems occur.
- Break down complex problems into actionable solutions that can be worked in parallel.
- Author and review technical documentation.
- Exhibit excellent problem-solving and analytical skills.

A day in the life
- Review incident reports and address critical issues that occurred during off-hours.
- Analyze system metrics to identify potential bottlenecks and areas for enhancement.
- Support critical POS functions while progressing high-priority items.
- Troubleshoot issues and collaborate with vendors and cross-functional teams.
- Participate in standups including support retrospectives and design reviews for new architecture solutions.
- Collaborate with product managers on upcoming feature releases discussing their potential impact on system stability and how to mitigate any risks
- Participate or lead architecture discussions shaping the systems design and functionality.

About the team
We are responsible for in-store payment and POS systems across all WFM locations (US Canada and UK). We collaborate with payment providers POS vendors and internal teams across WFM and Amazon to enable new features improve performance and uptime and resolve critical break/fix issue. Our mission is to deliver reliable secure payment solutions and POS operations that power over a million in-store transactions daily.

- 4 years of site reliability engineering (SRE) systems engineering systems administration DevOps security administration or network administration experience
- 5 years of Linux experience
- 5 years of systems engineering experience
- Bachelors degree in Systems Engineering Computer Science or related field or relevant work experience
- Experience in site reliability engineering (SRE) systems engineering systems administration DevOps security administration or network administration
- Experience working with Linux
- Experience in systems engineering
- Experience in any of the following: Python Java Perl PHP Ruby Bash Shell or equivalent

- Knowledge of TCP/IP and networking protocols such as HTTP and DNS
- Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability scalability and security
- Experience working in 24/7 production environment
- Experience with service-oriented architecture and web services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94000/year in our lowest geographic market up to $207900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.