Front Desk Supervisor

EOE/AA/Disabled/Veterans

Front Desk Supervisor

A Front Desk Supervisor is responsible for overseeing all activities at the hotels front desk including check-in and check-out procedures guest requests concierge services and the promotion of in-house amenities and activities.

What will I be doing

As a Front Desk Supervisor you will manage front office operations ensuring smooth communication between guests the hotel and various departments. You will play a key role in creating a positive first impression and maintaining the highest standards of service.

Your main responsibilities will include:

• Supervising front desk operations during your assigned shift to ensure consistent high-quality service.

• Ensuring your team maintains up-to-date knowledge of hotel products services rates and special promotions as well as daily VIPs and special events.

• Communicating with your team regarding any VIP guests or special events taking place in the hotel.

• Monitoring team performance appearance and service standards with a strong focus on training and teamwork.

• Maximizing revenue through effective up-selling and participation in marketing programs.

• Handling guest inquiries requests and complaints promptly and professionally.

• Maintaining a professional welcoming and well-organized front desk environment that reflects our commitment to hospitality and guest satisfaction.

What Are We Looking For

A Front Desk Supervisor serving Hilton brands always acts on behalf of our Guests while collaborating closely with fellow Team Members. To successfully fulfill this role you must demonstrate the following attitudes behaviors skills and values:

• Previous experience in Front Office operations within the hotel leisure or retail sector.

• Advanced English level (spoken and written) this is a mandatory requirement.

• Strong commercial awareness and proven sales abilities.

• A calm organized approach to work with the ability to prioritize tasks and meet deadlines.

• Excellent supervisory interpersonal and communication skills.

• A genuine passion for delivering outstanding levels of guest service.

Preferred Qualifications:

• A relevant supervisory management or hospitality-related certificate diploma or degree.

What Will It Be Like to Work for Hilton

Hilton is a leading global hospitality company offering a diverse portfolio that spans from luxurious full-service hotels and resorts to extended-stay suites and mid-scale accommodations.

For nearly a century Hilton has provided business and leisure travelers with exceptional service premium amenities and unmatched value. The company remains dedicated to upholding its long-standing tradition of delivering outstanding guest experiences across all its brands worldwide.

Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create memorable experiences for our guests every single day.
At Hilton our incredible Team Members are truly at the heart of everything we do.