Patient Educator, Pacific

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Seeking talent near: Los Angeles CA; San Francisco CA; San Diego CA; Seattle WA

As a Patient Educator youll be at the heart of our mission to empower patients and caregivers navigating the challenges of Parkinsons Disease Psychosis (PDP). In this vital role youll deliver compassionate clear and actionable disease state educationhelping individuals understand their condition and explore treatment options including serve as a trusted guide during early patient engagement bridging the gap between diagnosis and ongoing support. By ensuring a smooth transition to ACADIA Connect and Patient Access Managers (PAMs) youll help patients access the resources they need for coverage affordability and long-term treatment adherence.

Key Responsibilities:

Patient Caregiver Support

Deliver pre-prescription (pre-NBRx) disease state education to patients and caregivers via small group meetings and presentations to advocacy groups community-based organizations and professional societies.
Provide information regarding product efficacy safety and access support available through ACADIA Connect to patients and/or caregivers who have opted in through various programs.
Offer approved educational resources helping patients and caregivers understand their disease and empower them to talk to their doctor about PDP.
Distribute approved educational materials to enhance patient and caregiver awareness of PDP and potential treatment with NUPLAZID.
Build trusting relationships to ensure patients and caregivers feel supported throughout their journey.

Access & Coverage Coordination

Collaborate with Patient Access Managers (PAMs) to address patient or caregiver questions related to coverage reimbursement and affordability.
Facilitate the referral and transition process for patients into ACADIA Connect for comprehensive access assistance.

Cross-Functional Collaboration

Partner primarily with Neurology Sales Specialists and Long-Term Care Sales Specialists to ensure community-based healthcare providers are aware of Patient Educator resource provided by ACADIA.
Respond to inquiries generated through patient/caregivers key customers community organizations and/or advocacy events.
Collaborate with community-based organizations advocacy organizations and professional societies to support patient and caregiver education programs.

Education and Program Enhancement

Provide feedback and insights to the marketing team to improve patient engagement and educational initiatives.

Qualifications:

Bachelors degree in nursing social work psychology or a related healthcare field; advanced degree preferred.
Minimum of 35 years of experience in pharma with preferred candidates having experience in patient education patient navigation advocacy or pharmaceutical patient support services.
Knowledge of neurology psychiatry or movement disorders preferred experience with Parkinsons Disease or PDP strongly desired.
Demonstrated ability to build empathetic and supportive relationships with patients and caregivers.
Excellent communication interpersonal and active listening skills.
Experience collaborating across marketing patient support services advocacy and field-based teams.
Familiarity with compliance standards for patient-facing pharmaceutical roles.
Ability to meet travel requirements including driving and overnight stays; air travel as needed.

Competencies:

Patient-Centered Focus Dedicated to improving patient and caregiver experiences.
Empathy & Emotional Intelligence Skilled at providing compassionate support.
Collaboration & Teamwork Works effectively across functions and with external partners.
Strong Communication Clear and effective educator with patients caregivers and internal teams.
Adaptability & Initiative Proactive in meeting evolving patient needs.
Privacy Compliance & Confidentiality Consistently safeguards patient health information and adheres to company compliance and privacy standards; exercises discretion in all patient and caregiver interactions.

Physical Requirements:

This role involves regular standing walking sitting and the use of hands for handling or operating equipment. The employee may also need to reach climb balance stoop kneel crouch and maintain visual verbal and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

Must reside within the territory (or within 30 miles of its border) and depending on territory needs within reasonable proximity to a major airport. Requires eligibility to drive a company vehicle and ability to travel independently by air. Travel may be up to 75% of the time including occasional after-hours work based on business needs.

#LI-REMOTE #ELEV8 #LI-SM1

Seeking talent near: Los Angeles CA; San Francisco CA; San Diego CA; Seattle WAAs a Patient Educator youll be at the heart of our mission to empower patients and caregivers navigating the challenges of Parkinsons Disease Psychosis (PDP). In this vital role youll deliver compassionate clear and actio...