Ancillary Portal Claims Adjuster

Richardson, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Ancillary Portal Claims Adjuster Department: Claims Administration

Pay Grade:

Choose Pay Grade Overtime Eligibility: Choose Status Date: November 2025

Job Summary:

The Ancillary Portal Claims Adjuster plays a critical role in Claims. This is a full-time in-office position based in

Richardson TX. The key function and purpose of this role is assisting contract holders with any needs and

adjudicating Ancillary claims.

Minimum Qualifications:

Education High School Diploma or Equivalency required

Experience 1-2 years of Claims processing experience minimum 1 years of hands-on automotive repair and diagnosis experience.

Licensure Certification

and/or Registration Current or previous ASE Certification preferred

Supervision Exercised Direct Indirect N/A

Typical Positions

Supervised N/A

Primary Job Functions

Address customer inquiries and concerns promptly ensuring a positive and supportive experience.

Provide exceptional customer service by communicating clearly and professionally with customers

agents and dealers throughout the claims process.

Review and verify claim information to ensure the customers complaint diagnosis and failed parts

are accurately documented and justify the approved repair.

Confirm that all repair costs align with industry standards and company processes.

Evaluate repair details to determine whether services are covered under the terms of the customers

service contract.

Support team objectives by contributing to overall department goals and assisting colleagues as

needed.

Process claims in full compliance with Smart AutoCares established policies procedures and

service standards.

Periodic Job Functions

Participate in any projects reports documentation tasks or objectives assigned

Skills & Competencies Required

Parts and Labor Guide familiarity

Intermediate knowledge of Windows-based computer programs

Exceptional customer service and communication skills

Ability to read analyze and interpret general business correspondence or technical procedures

Ability to solve practical problems and deal with a variety of concrete variables in situations where

only limited standardization exists

Spanish fluency/bilingual preferred

Skill Requirements: (X Required for job)

Lift materials supplies etc. (up to 5 lbs.) Typing/keyboard

Stand or walk Organize and prioritize information/tasks

Utilize word processing software Utilize database software

Utilize spreadsheet software Utilize other software (describe)

Operate office equipment fax phone etc. Operate a calculator

Ability to communicate verbally Ability to prepare written communications

Public speaking/group presentations Retrieve and compile information

Verify data and information Maintain records/logs

Reasoning and logic Analyze and interpret information

Investigate evaluate and recommend action Basic mathematical concepts (add subtract multiply divide)

Advanced mathematical concepts (fractions decimals rations percentages graphs) Abstract mathematical concepts (interpolation inference frequency reliability formulas equations statistics)

Leadership and supervisory Operate a motor vehicle

Other (describe)

Physical Requirements: (X Required for job)

Sitting Carrying

Standing Kneeling

Walking Pushing/Pulling

Lifting Bending/Stooping

Climbing Reaching

Crawling/Crouching Grasping

Turning Repetitive Motions

Color Recognition Depth Perception

Reading Hearing

Other (describe) Other (describe)

Hazards: (X Required for job)

Proximity to moving mechanical parts Electrical current

Toxic or caustic chemicals Housekeeping and/

Job Title: Ancillary Portal Claims Adjuster Department: Claims AdministrationPay Grade:Choose Pay Grade Overtime Eligibility: Choose Status Date: November 2025Job Summary:The Ancillary Portal Claims Adjuster plays a critical role in Claims. This is a full-time in-office position based inRichardson T...