Customer Success Specialist
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Job Location:
Eindhoven - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
As a Customer Success Specialist your job is to make sure we are meeting and/or exceeding customers expectations with our products and solutions. You will develop an in-depth understanding of clients and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue.
You will help craft the Flukes customer success strategy by building strong relationships with Flukecustomers and collaborating with cross-functional teams internally to deliver excellent customer experiences. Fluke provides you with the flexibility you need so you can excel and grow in the best way possible.
Our Customer Success team of specialists is very dynamic and international. We pride ourselves on having an open honest fun and inclusive environment in which negative competition has no place. Team members will always share their best practices with each other and work as a unified team.
Responsabilities:
- Contact Fluke customers that have recently purchase a care plan establishing a trusted advisor relationship that works to ensure we are meeting and/or exceeding customers expectations with our products
- Leverage trusted relationship with assigned clients which include: Increasing adoption ensuring retention and growing revenue.
- Developing success plans for customers that outline their critical success and growth factors
- Work with all levels of the organization internally and partners externally
- Perform other related duties as assigned.
- Collaborate problem solve and/or strategize with your team.
Experience:
- Bachelor Degree ( Business field preferred)
- Min. 1 year experience in a business to business (B2B) environment in the professional industry.
- Strong working knowledge of Microsoft Word Excel Teams and Outlook.
- Previous experience with CRM.
Personal Skills:
- Required primary language skills: fluency in English another European language (particularly French German or Italian).
- Exceptional interpersonal communication and writing skills are required to interact with customers other employees and management; requires the ability to anticipate and solve problems.
- Ability to communicate technical information to understand customers needs
- Demonstrated ability to work independently with reasonable and personal organization are essential
- Demonstrate both personal integrity and the ability to exercise good judgment.
- Passionate about using analytical skills to identify problems find solutions and improve relationships
- Energy and drive with the ability to adjust in a fast-paced environment
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
