Junior Intermediate IT Support Engineer
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Junior - Intermediate IT Support Engineer (JB5718)
Location: Fourways Johannesburg
Salary: Market-related based on experience
Type: Full-time Permanent
Environment: Managed Services / Multi-Client Support
We are partnering with a well-established Managed Service Provider that supports a diverse range of businesses. They are looking for a Support Consultant who enjoys solving real-world technical problems responds calmly under pressure and takes ownership of their work. This role offers the best of both worlds: you will spend 23 days per week onsite dedicated to one client and the remaining time working from the MSP office supporting the wider client base.
This role is ideal for someone who has moved past basic helpdesk duties and is confident troubleshooting across workstations Microsoft 365 Active Directory and endpoint environments. You will be part of a collaborative support team that values learning consistency and professional growth.
In this role you wont be just closing tickets.
You will be building capability gaining exposure to multiple environments and positioning yourself for your next career step in systems administration cloud engineering or network support.
The company invests in learning supports certification growth and values team members who bring accountability and curiosity to their work.
Who This Role Suits
Someone who enjoys problem solving and is not afraid to take ownership.
A communicator who can translate technical issues into clear practical explanations.
A person who likes variety and is comfortable working across multiple client environments.
Someone who wants to grow into a Tier 2 or Cloud Support role over time.
Minimum Requirements:
Minimum 2 years experience in a Helpdesk Desktop Support or MSP support role.
Confident troubleshooting Windows and macOS devices.
Own reliable vehicle
Hands-on experience with:
Microsoft 365 Admin Center (mailboxes licensing permissions Teams policies)
Active Directory (user management group membership access control)
Understanding of basic networking concepts such as DNS DHCP VPN firewall awareness.
A structured logical approach to diagnosing issues and documenting findings.
Strong communication skills and a client-service mindset.
Ability to stay calm focused and solution-oriented when pressure rises.
Preferred Certifications (or working towards):
Microsoft Endpoint Administrator Associate.
Microsoft Administrator Expert.
CompTIA A or N (advantage)
What You Will Do
Provide first-line technical support to end users via phone email ticketing system or remote tools.
Troubleshoot hardware software and basic network connectivity issues with accuracy and patience.
Manage user accounts permissions and policies within Microsoft 365 and Active Directory.
Support workstation setup device onboarding software installations and patch updates.
Document tickets thoroughly including root cause actions taken and resolution steps.
Escalate tickets when required while maintaining responsibility for user communication.
Contribute to internal knowledge base documentation and help improve support workflows.
Commit to ongoing learning and work toward Microsoft certification pathways (supported by the business).
Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcome with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement duties may adjust for client needs.
Fair process: Fair assessment only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.
Location: Fourways Johannesburg
Salary: Market-related based on experience
Type: Full-time Permanent
Environment: Managed Services / Multi-Client Support
We are partnering with a well-established Managed Service Provider that supports a diverse range of businesses. They are looking for a Support Consultant who enjoys solving real-world technical problems responds calmly under pressure and takes ownership of their work. This role offers the best of both worlds: you will spend 23 days per week onsite dedicated to one client and the remaining time working from the MSP office supporting the wider client base.
This role is ideal for someone who has moved past basic helpdesk duties and is confident troubleshooting across workstations Microsoft 365 Active Directory and endpoint environments. You will be part of a collaborative support team that values learning consistency and professional growth.
In this role you wont be just closing tickets.
You will be building capability gaining exposure to multiple environments and positioning yourself for your next career step in systems administration cloud engineering or network support.
The company invests in learning supports certification growth and values team members who bring accountability and curiosity to their work.
Who This Role Suits
Someone who enjoys problem solving and is not afraid to take ownership.
A communicator who can translate technical issues into clear practical explanations.
A person who likes variety and is comfortable working across multiple client environments.
Someone who wants to grow into a Tier 2 or Cloud Support role over time.
Minimum Requirements:
Minimum 2 years experience in a Helpdesk Desktop Support or MSP support role.
Confident troubleshooting Windows and macOS devices.
Own reliable vehicle
Hands-on experience with:
Microsoft 365 Admin Center (mailboxes licensing permissions Teams policies)
Active Directory (user management group membership access control)
Understanding of basic networking concepts such as DNS DHCP VPN firewall awareness.
A structured logical approach to diagnosing issues and documenting findings.
Strong communication skills and a client-service mindset.
Ability to stay calm focused and solution-oriented when pressure rises.
Preferred Certifications (or working towards):
Microsoft Endpoint Administrator Associate.
Microsoft Administrator Expert.
CompTIA A or N (advantage)
What You Will Do
Provide first-line technical support to end users via phone email ticketing system or remote tools.
Troubleshoot hardware software and basic network connectivity issues with accuracy and patience.
Manage user accounts permissions and policies within Microsoft 365 and Active Directory.
Support workstation setup device onboarding software installations and patch updates.
Document tickets thoroughly including root cause actions taken and resolution steps.
Escalate tickets when required while maintaining responsibility for user communication.
Contribute to internal knowledge base documentation and help improve support workflows.
Commit to ongoing learning and work toward Microsoft certification pathways (supported by the business).
Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcome with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement duties may adjust for client needs.
Fair process: Fair assessment only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.
Required Experience:
Junior IC
Key Skills
- Engineering Support
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- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Best recruitment agency Johannesburg, top staffing placement and hiring. Kontak Recruitment Agencies South Africa near you for recruitment services and jobs.
