Service Coordinator, Industrial Dock and Door Division

At Yale Mechanical we design install and service HVAC plumbing sheet metal building automation millwright and dock & door systems for commercial and industrial facilities across the Twin Cities and beyond. From troubleshooting a rooftop unit in the middle of January to installing cutting-edge systems in new construction our work keeps businesses running strong. Backed by the national strength of Service Logic we combine the resources of a large organization with the feel of a local hands-on team. If you thrive on problem-solving and you want your work to make a real impact Yale is the place for you!

Were looking for a Service Coordinator for our Industrial Loading Dock & Garage Door Division a detail-driven professional who thrives in a fast-paced customer-focused environment and can balance scheduling communications and technical coordination with precision. This role ensures both customers and Yale technicians have exactly what they need when they need it.

RESPONSIBILITIES:

In this role youll be the hub that keeps our Industrial Loading Dock & Garage Door service operations moving forward. Key responsibilities include:

Service Dispatch & Service Coordination

• Review and process service requests dispatching the right technician with the proper skill set paperwork parts and information.
• Communicate clearly with customers and technicians to complete service calls and repairs to meet (or exceed) customer expectations.
• Ensure parts and equipment are verified and staged for technicians to prepare for a successful installation.
• Proactively monitor technician Work-in-Progress (WIP) to ensure jobs are on track and invoicing is accurate.

Customer Scheduling & Follow-Up

• Schedule planned maintenance with customers.
• Ensure quoted repairs are communicated thoroughly before dispatching including scope of work time allotment and equipment needed.
• Follow up with technicians managers and other departments to close the loop on repairs.

Documentation & Administration

• Enter orders source materials create purchase orders and track/receive inventory.
• Document all job details in service/invoicing software and maintain accurate logs forms billing reports and records.
• Assist with accounts payable and receivable duties.
• Maintain trailer and lift check-in/check-out.

Team Support

• Work closely with the Service Manager to share updates flag unusual circumstances and request additional resources when needed.
• Quote small repairs and execute the jobs approval & completion.
• Perform other duties assigned by department leadership.

QUALIFICATIONS:

• Minimum 2 years experience in industrial service planning or service management previous mechanical / technical background.
• An understanding of commercial loading dock equipment parts and functions.
• Proficiency to visually inspect equipment and parts with an understanding of good / usable / bad / unusable.
• Able to safely drive and operate a forklift and other types of construction equipment with proper training and certification.
• Excellent written and verbal communication skills; able to interact professionally with customers technicians and management.
• Strong organizational and planning skills.
• Comfortable in a fast-paced technology-driven service environment.
• Professional respectful presence on the phone via electronic communications and physically in the office.
• Basic knowledge of accounting processes.
• Proficiency with Microsoft Office (Outlook Excel Word) and office equipment.
• A team player who can also work independently with minimal supervision.
• GED or High School diploma.
• Must pass a criminal history background check.
• Flexibility to work overtime or to support other divisions in Dispatch as assigned.

PHYSICAL & MENTAL DEMANDS:

• Ability to sit for extended periods of time working at a computer or handling dispatch communications.
• Ability to talk hear and communicate clearly.
• Ability to work in a fast-paced environment managing multiple priorities simultaneously.
• Frequent use of hands and fingers to type handle paperwork operate office equipment and use a telephone.
• Capacity for critical thinking and decision-making under time-sensitive conditions.
• Ability to maintain composure and professionalism when handling urgent service requests or challenging situations.
• Occasionally stand stoop walk kneel crouch or crawl.
• Reach and use hands to handle carry and utilize tools or materials sometimes exceeding 40 pounds.
• Use close vision and adjust focus as needed.

Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.

SALARY & BENEFITS:

This is a salaried exempt role paying at an annual gross range between $60K - $68K depending on experience. Additionally the company offers certain incentive programs in line with other similarly situated employees. Also we offer a comprehensive benefits package including medical dental vision ancillary programs such as life and disability an employer-matched 401K ongoing training and safety programs.

WHY JOIN YALE

Since 1939 Yale Mechanical has built a reputation for delivering exceptional mechanical contracting services across the Twin Cities handing HVAC plumbing industrial millwright docks & doors and more. Joining Yale youll be part of a supportive hands-on crew that values you. We foster a work environment built on collaboration respect and trust where technicians and support staff lean on one another to get the job done.

We believe in investing in our people giving you opportunities to grow stay sharp and build a long career with us not just a job.

Yale Mechanical is an Equal Opportunity Employer including disabiity and protected veterans. We are committed to equal employment opportunity and affirmative action. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other legally protected characteristic. We celebrate our differences and are committed to creating a workplace that is inclusive and respectful for all our employees. For assistance or accommodation during the application process please contact