Exchange Administrator

Position Description:

Intermediate Exchange and M365 Support BAU & Project DeliveryResponsible for providing Exchange Server and Microsoft 365 (Teams OneDrive SharePoint Online) support and administration for selected CGI clients. This includes Business As Usual (BAU) operations and Project delivery ensuring stable secure and efficient messaging and collaboration services.
Description
This position will be responsible for providing advanced engineering administration and support for Microsoft 365 services including Teams OneDrive for Business and SharePoint Online. The role requires deep technical expertise in M365 collaboration and productivity platforms ensuring secure reliable and efficient operations across the enterprise environment.
The ideal candidate will demonstrate a strong track record in Microsoft 365 implementations migrations and governance combined with excellent analytical troubleshooting and communication skills. The Systems Engineer will apply industry best practices standards and automation to optimize collaboration drive adoption and enhance the end-user experience.

Roles and Responsibilities
Microsoft 365 & Exchange Hybrid

. Administer configure and support Exchange Hybrid Exchange Online Teams OneDrive and SharePoint Online.
. Provide end-to-end support for latest Exchange on prem version at the server level ensuring uptime and performance.
. Manage mobility platforms (BYOD MDM) maintaining secure mobile access to corporate resources.
. Execute M365 migration and integration projects ensuring seamless coexistence and minimal business disruption.

Operational Support & Maintenance

. Maintain system and service availability as per Service Level Agreements (SLA).
. Perform system tuning optimization and health monitoring activities.
. Respond promptly to incident tickets perform root cause analysis and provide timely status updates.
. Manage and execute service requests and change records following established ITIL processes.
. Provide on-call support as scheduled for business-critical systems.

Collaboration & Governance

. Implement and enforce governance compliance and security standards across Microsoft 365 services.
. Coordinate with cross-functional teams to support collaborative projects and service improvements.
. Maintain accurate and up-to-date technical documentation and configuration records.

Process & Tools

. Utilize ServiceNow and other ITSM tools for incident change and problem management.
. Work within established Change Management Incident Management and Problem Management frameworks.
. Participate in project coordination contributing technical expertise and operational insights.


Required Skills & Experience

. Minimum 5 years of demonstrated experience maintaining and supporting Exchange Server at the enterprise level.
. Minimum 2 years of demonstrated experience maintaining and supporting Office 365 services in an enterprise environment.
. Hands-on experience with Microsoft Exchange Servers (2016/2019).
. Hands-on experience with MDM technologies (e.g. Intune).
. Working knowledge of Teams OneDrive and SharePoint Online administration.
. Demonstrated experience with ITIL best practices in Incident Change and Problem Management.
. Strong analytical troubleshooting and documentation skills.
. Excellent interpersonal and communication abilities for cross-team collaboration.
. Proficiency with PowerShell scripting for automation and reporting is an asset.




Requirements to perform function

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. Excellent facilitation and communication skills both verbal and written.
. Strong teamwork and collaboration abilities.
. Ability to manage multiple projects and priorities effectively across cross-functional teams.
. Thrives in fast-paced time-compressed and dynamic environments.
. Solid discipline and adherence to Change Management practices and processes.
. Technical expertise in Windows Server Microsoft Exchange and PowerShell scripting.


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Soft Skills:

. Excellent facilitation and communication skills verbal and written.
. Ability to work in a team and


Education Level and Certifications:


. Computer Science degree or technical diploma with relevant Experience.
. Minimum 7 years of IT experience
. With minimum 5 years of working in the capacity of Exchange/M365 administrator.

Other Job Requirements:

. Canada Business hours support


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Skills:

• Exchange Server
• Microsoft Exchange

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.