The Organization

Since1981 Ronald McDonald House Toronto has served as a place to call home forfamilies with seriously ill children undergoing treatment. Ronald McDonaldHouse Toronto encompasses a House for 81 families in downtown Toronto and sevenFamily Rooms in hospitals across the Greater Toronto Area and in Sudbury. Thefamilies we serve come from throughout Ontario across Canada and around theworld.

We are seeking a detail-oriented anddonor-focused Development Administrator to join our team at the Houselocated at 240 McCaul St. Toronto. Reporting to the Director of Developmentthis role plays an essential part in supporting our fundraising operationsdonor communications and stewardship initiatives that strengthen relationshipswith our generous supporters and partners.

The Role

The Development Administratorprovides administrative operational and donor relations support across theDevelopment Department. This role is ideal for a collaborative and organizedprofessional who takes pride in ensuring smooth operations accurate datamanagement and exceptional donor experiences.

You will play a key rolein maintaining donor records supporting event logistics preparingpresentations and communications and coordinating donor stewardship activitiesthat celebrate and sustain community engagement with Ronald McDonald HouseToronto.

Key Responsibilities Include

Donor Relations andCommunications

• Deliver exceptional customer service by managing and responding to donor inquiries or redirecting them to the appropriate team member.
• Provide compassionate support for in honour and in memory donations ensuring timely gift acknowledgements.
• Support donor stewardship plans through proactive outreach communications reports invitations invoices and payment reminders.
• Maintain accurate and timely donor records in Raisers Edge NXT.
• Support the creation and maintenance of online donation pages for fundraising partners and third-party community events.

Donor Experience andRevenue Development

• Coordinate all aspects of gift-in-kind contributions from corporate partners including tracking acknowledgment and collaboration with internal teams.
• Support the National Partnership Program to ensure stewardship deliverables and deadlines are achieved.
• Assist with communications for McDonalds stakeholders including Owner/Operators staff and partners.
• Support the development and production of annual stewardship materials including data collection report design and distribution.
• Collaborate with the Marketing team to prepare and order donor recognition and stewardship materials.

Activations Events andOnsite Activities

• Coordinate personalized donor experiences such as tours meetings and engagement opportunities.
• Foster a positive donor and partner experience by responding to engagement inquiries and identifying opportunities for relationship growth.
• Coordinate corporate employee engagement initiatives including administration scheduling communications invoicing and post-event stewardship.
• Support and attend fundraising and stewardship events including occasional evenings and weekends.

Qualifications

Ronald McDonald House Toronto understands that forany role its possible that no one person will possess all of the desiredqualifications. The following is an outline of the qualifications we believeare important to bring to the position and/or develop while in the role.

About You

You are a proactive detail-oriented professionalwith strong communication and organizational skills. You thrive in acollaborative mission-driven environment and take pride in delivering anoutstanding donor experience. You are comfortable managing multiple prioritiesand bring a thoughtful service-oriented approach to your work.

Education& Experience

• College diploma or equivalent combination of education training andexperience.
• Minimum of 2 years of experience in a charitable or non-profitenvironment.
• Experience in administration project coordination and/or eventmanagement.
• Experience working with CRM and fundraising databases; familiarity withRaisers Edge NXT is an asset.

KnowledgeSkills and Abilities

• Completion of satisfactory reference check and background check.
• Strong project management and organizational skills with excellent attention to detail.
• Outstanding interpersonal verbal and written communication skills.
• Demonstrated ability to handle sensitive information with tact and discretion.
• Proficient in Microsoft Office Suite (especially Excel) and related productivity tools.
• Knowledge of CRA guidelines and charitable tax receipting considered an asset.
• Ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment.

WhatWe Offer

At Ronald McDonaldHouse Toronto youre not just taking on a job; youre becoming part of amission that makes a tangible difference every day. As a member of our Development team you will help foster meaningfulconnections with donors and partners whose generosity supports families duringsome of their most challenging times.

In addition tomeaningful work that supports families during critical moments we offer:

Impact: Your role directly contributesto the comfort and well-being of families during some of their toughest times.

Supportive Environment: Access to our Employee &Family Assistance Program as well as a network of caring colleagues dedicatedto making a difference.

• Competitive total rewards package including a hiring salary range of $43560-$55000 RRSP contribution group health and dental benefits coverage for mental health paramedical services and much more.
• Access to paid Wellness Days and religious days.

If youre looking to make a difference every dayin the lives of children and families submit your application today!

Ronald McDonald House Toronto is an EqualOpportunity Employer.

Ronald McDonald House Toronto is committedto diversity and inclusiveness in the workplace and as an equal opportunityemployer we are committed to establishing a qualified workforce that isreflective of the diverse population and families we support.

We encourage applications from members ofgroups that have been historically marginalized including but not limited toAboriginal Indigenous Metis and Inuit peoples racialized groups/persons ofcolour people with varying abilities members of visible minority groupsLGBTQ2S those who identify as women and other equity-seeking groups.

When contacted for a job opportunityplease advise the People and Culture team of any accommodation needed inaccordance with the Accessibility for Ontarians with Disabilities Act 2005 andthe Ontario Human Rights Code to ensure you have access to an equitableprocess. We request that you provide your accommodation request as soon asreasonably practicable. Any information received relating to accommodation willbe addressed confidentially.

Please visit our careers page to see more job opportunities.