Dual Rate Floor SupervisorDealer- Table Games
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor based on their shift assignment:
- While working as a Dealer the team member is responsible for dealing all assigned games in accordance with established policies and procedures while providing exceptional guest service
- While working as a Floor Supervisor the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift
Responsibilities
Duties as a Dealer:
- Comply with all departmental and company policies including business ethics guidelines and all regulatory requirements
- Offer an exciting memorable and premium guest experience resulting in the highest level of customer satisfaction and return play
- Treat fellow team members with kindness and respect and maintain a positive attitude in the workplace promoting a high level of morale and contributing to a positive work environment for everyone
- Maintain a work environment that is safe professional friendly and conducive to a high level of productivity & performance
- Work diligently to support the companys culture and team philosophy throughout the property
- Exhibit a high level of patience and calm when confronted with challenges associated with a fast paced gaming environment and resolve guest issues with kindness and empathy
- Ensure the confidentiality and protection of each guests personal information including playing habits jackpots and rewards credit lines and win/loss results
- Maintain confidentiality of all company proprietary information including business processes customer lists marketing plans and any other confidential information
- Perform the functions of a Dealer proficiently consistently and accurately according to the policies and procedures of each specific game type
- Act as a role model to all team members and always present themselves as a credit to Hard Rock
- Promote positive public relations and create an entertaining and enjoyable atmosphere for all
- Be ready and available to work all assigned shifts including evenings weekends and holidays
Additional duties as a Floor Supervisor:
- Responsible to supervise and coach a team of Dealers within their assigned section in order to ensure that they are following all policies and procedures set by management
- Employ both positive and corrective feedback to improve Dealer performance when applicable
- Consult with the Pit Manager to monitor and adjust table limits with respect to gaming volume
- Handle casino guests needs complaints and disputes related to Table Games and the overall property in a timely professional manner
- Other duties as assigned
- Lives the Brand
This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned
Qualifications
Each candidate must:
- Successfully complete aninterview outlining all gaming experience
- Demonstrate proficiency in the games where experience is indicated
- Successfully complete Table Games refresher classes and pass auditions for all required games
- Possess exceptional guest service skills including a positive demeanor and a calm steady temperament
- Demonstrate and maintainstrong ethical standards at all times
Minimum Requirements:
- One (1) year of experience as a Table Games Dealer with the ability to proficiently deal Blackjack and all applicable Novelty games
- The ability to proficiently deal one (1) additional core game (i.e. Craps Baccarat or Roulette)
- Must obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
SKILLS
- Must possess excellent communication and guest service skills
- Excellent interpersonal written and verbal communication skills in English is essential
- Proficiency in a second language (French) is preferred
- Analytical observational organizational interpersonal and communication skills
PHYSICAL DEMANDS
- The working conditions are those typically found in an indoor climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the casino.
- While performing the duties of this job the employee is frequently required to stand; walk; use hands to perform repetitive procedures and handle gaming equipment; reach with hands and arms talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close distance color and peripheral vision depth perception and ability to adjust focus.
Additional Details
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at if you require accommodation at any time throughout the hire process.
Required Experience:
Manager
Key Skills
- Time Management
- Fashion Retail
- Microsoft Office
- Customer Service
- Communication skills
- POS
- Retail Sales
- Training & Development
- Mentoring
- Supervising Experience
- Retail Management
- Recruiting
