VP of Service Operations

VGM Fulfillment a business unit within VGM Group Inc. is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking packing shipping and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. Check out the website for more information: Summary:The VP of Service Operations will be responsible for oversight of virtual set up compliance and adherence in support of the total sleep and respiratory programs. The VP will also be held accountable for strategic imaging print operations and safety and risk management programs across all VGM locations. This position is pivotal in identifying and implementing business objectives aimed at enhancing the overall operational effectiveness and success of each area of oversight. This includes leading cross-functional teams and working closely with senior leaders to achieve strategic goals objectives and align with the companys mission.

The VP of Service Operations oversees virtual setup compliance and support for sleep and respiratory programs as well as strategic print operations and safety across all VGM locations. This role drives operational effectiveness by leading cross-functional teams and collaborating with senior leaders to achieve strategic goals aligned with the companys mission.

Reporting Accountability: SVP of Operations VGM Fulfillment

Working Location: Waterloo Iowa preferred. Periodic travel is to be expected.

Work Hours Classification:Full-time 40 hours per week Monday-Friday

Responsibilities/Duties of the Job

• Develop and execute a comprehensive business strategy for areas of oversight while ensuring alignment with strategic goals and organizational objectives.
• Develop and implement best practices KPIs and performance metrics to monitor and improve program and service quality.
• Accountable to VGM safety programs ensuringcompliancewithregulations andfosteringacultureofsafetywithinthecompany.
• Establish communicate and implement operations and compliance related policies practices standards and security measures to ensure effective and consistent business operation.
• Identify recommend and implement new processes technologies and systems to improve and streamline organizational processes and use of resources and materials.
• Collaborate with leadership to identify opportunities for business improvements and innovation.
• Oversee operations to ensure efficient service delivery and high customer satisfaction.
• Collaborate with other business units and departments to carry out the organizations goals and objectives.
• Monitor the competitive landscape and attend industry events to stay abreast of new initiatives and ways to position VGM Fulfillment ahead of competition.
• Develop and manage departmental budgets in collaboration with finance ensuring cost-effective operations.
• Ensure compliance with relevant regulations policies and standards.
• Maintain compliance safety and quality standards by ensuring strict adherence to company policies and procedures.
• Effectively communicate business goals operational performance and key results to senior leadership ensuring transparency and alignment across the organization.
• Perform other related duties as assigned.

Position Qualifications

Education/Experience:

• Bachelors degree in business administration Operations Management or related field (Masters preferred).
• 10 years of proven leadership experience in operations business unit management and strategy.
• 10 years of industry-related experience and upper management leadership.
• Proven track record of leading large teams and managing complex operations.
• Strong analytical strategic thinking and problem-solving skills.
• Excellent communication interpersonal and organizational abilities.
• Must comply with continuing education per Company regulatory contractual and accreditation requirements

Physical Requirements:

• Working at a physical desk moving about the office and facility as needed for work
• Operation of office machinery and equipment
• Visual abilities to include reading distance vision and peripheral vision

Learn more about VGM Group Inc.

Headquartered in Waterloo Iowa VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing commercial insurance management of healthcare services and networks in post-acute cases healthcare distribution direct to patient homes specialty consulting online education digital print and traditional marketing and more. VGM employs approximately 1700 people across 40 states and Canada with more than 1100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit . At VGM every team member is an employee owner meaning that the success you help to build is reflected in your own stake in the company.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees are also eligible for performance-based cash incentive awards.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.