Field Service Technician

Field Service Technician

As a Field Service Technician you will work closely with both internal teams and external clients building installing and maintaining complex equipment OEM industrial liquid filling machinery. Approximately 30% of your time will be traveling to client sites and the rest will be working closely with our teams at our HQ in Baltimore.

You will utilize both detailed and general instruction to assemble analyze test and troubleshoot complex problems diagnose and repair systems. Also you will provide technical support to customers - inclusive of small intermediate and large machines - and ensure the equipment meets customer requirements and supports profitability. The position reports to the Technical Operations Manager.

RESPONSIBILITIES

• Build machinery using hand tools measuring instruments in accordance with mechanical and electrical prints and keeping to the project schedules.
• Install equipment which may include travel to customers location using hand tools perform machine reassembly and testing.
• Perform testing of customer products set up equipment to meet product specifications and required tests following test criteria.
• Train equipment operators and maintenance personnel to facilitate full knowledge of machine operations and understanding of customers operations plus troubleshooting techniques
• Troubleshoot customer issues over the phone research customers equipment diagnose issues with customers feedback applying mechanical and electrical knowledge of machine programs.
• Repair or upgrade equipment which may include travel to customers location to perform the repair or upgrade.

• Job related paperwork: time scanning providing information to engineering for updates service visits etc.
• Assistance with the final assembly of machinery and customer factory acceptance testing in our facility.
• Work schedule is full time Monday Friday first shift. (40 hours/week). Some weekend travel may be necessary from time to time based on customers needs.
• Ability to travel approximately 30% of the time.
• Other duties as assigned or required working in a team environment to achieve a common goal.

QUALIFICATIONS

• Minimum (5) years experience in an automated industry/manufacturing environment required.
• AA degree and/or technical school training with specialization in mechanical electrical engineering or computer science field accepted.

• Advance knowledge of mechanical/electrical practices electrical theory PLC programming pneumatics and troubleshooting.
• Ability to follow detailed mechanical drawings and electrical schematics.
• Ability to use precision measuring tool hand power and air tools.
• Manual dexterity eye/hand coordination ability to bend stoops stand or kneel for long periods of time.
• Electrical troubleshooting skills
• Good customer relation skills and communication skills.
• Basic computer skills.
• Demonstrated ability in programming PLCs.
• Strong mechanical aptitude.
• Working knowledge of servomotor control.
• Excellent written and verbal communication skills.
• Fluency with computer software programs including Microsoft Office products.

TRAVEL

Up to 30% travel required to visit client sites within the United States.

PHYSICAL REQUIREMENTS

Job requires being stationary and inspecting 75% of the time; moving positioning self reaching moving up to 50 pounds approximately 20% of the time; requires use of hand tools air/power phone computer measuring tools mechanical and electrical testing equipment voltmeter air power tools and machine tools.

ENVIRONMENTAL CONDITIONS

Job requires working near/with moving mechanical parts risk of electrical shock fumes or airborne particles vibration sharp edges or parts and emission of liquid up to 75% of the time. Moderate noise level.

Compensation and Benefits

Salary Range: $28.00 - $35.00 per hour

Benefits: Excellent benefits package that allows you to accrue 2 weeks of annual vacation 10 paid holidays 401K Parental Leave Medical (3 different plan options) Dental Vision among some of our benefit offerings. Eligibility for insurance and 401K is the first of the month following 30 days of employment.

About Us

Filamatic a division of National Instrument LLC is a leading manufacturer of industrial packaging machinery for the Pharmaceutical Biotech Diagnostic and Cannabis Industries. Our success over the last 70 years is attributable to exceeding customer expectations by providing products and services which offer a superior value proposition creating a great working environment for our employees hiring exceptionally qualified staff and driving continuous process improvement.

Our Values represent the lens we use when making decisions that impact the company employees and our customers. Each person we add to our organization should reinforce these values. We seek out individuals who support/embrace these values. Filamatic core values are: Customer Centric Takes Ownership Persistence Courage to be Curious Resilient Mindset and Practical Excellence. To learn more about the exciting work of Filamatic please visit our website at check out our capabilities on our YouTube video: opportunities are contingent on successfully completing a background check drug test and physical as applicable based on the position.

Equal Opportunity Employer

National Instrument dba Filamatic is an equal opportunity employer. National Instrument dba Filamatic does not discriminate in employment with regard to actual or perceived race color creed religion national origin citizenship status ancestry age sex or gender(including pregnancy childbirth related medical conditions and lactation) gender identity or expression (including transgender status) sexual orientation marital status military service or veteran status disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances.

Required Experience:

Manager