Jira SME and Scrum Master

Hill Associates is seeking a dynamic JIRA and Confluence SME / Scrum Master to lead Atlassian platform optimization and Agile team delivery. This hybrid role bridges the gap between technical administration and delivery facilitationdriving automation visibility and collaboration across enterprise projects. The ideal candidate combines hands-on expertise in Atlassian administration (JIRA Software JIRA Service Management and Confluence) with strong Agile leadership enabling continuous improvement data-driven insights and predictable delivery outcomes in a mission-driven environment.

Key Responsibilities:

Atlassian Administration and Development

• Administer configure and maintain JIRA Software JIRA Service Management and Confluence instances.
• Design and implement custom workflows dashboards fields permissions and automation rules tailored to project and team needs.
• Integrate Atlassian tools with enterprise systems (e.g. ServiceNow GitHub Slack Power BI Power Automate) to enhance visibility and streamline collaboration.
• Manage user access permissions and groups in alignment with security and compliance policies.
• Optimize Confluence spaces templates and structures to improve documentation quality and knowledge sharing.
• Support platform migrations upgrades and version control ensuring reliability and performance.
• Leverage JIRA Query Language (JQL) and automation rules to create insightful reports and reduce manual processes.

Scrum Master and Agile Facilitation

• Serve as Scrum Master for one or more Agile delivery teams facilitating daily stand-ups sprint planning retrospectives and demos.
• Partner with Product Owners to refine and manage backlogs ensuring alignment with strategic goals and release priorities.
• Coach teams on Agile principles Scrum and Kanban methodologies improving predictability team velocity and delivery quality.
• Track and communicate sprint performance and metrics through JIRA dashboards and Agile reports.
• Identify and remove impediments fostering a culture of accountability transparency and continuous improvement.
• Collaborate with cross-functional teams to promote Agile maturity and standardize delivery practices across the organization.

Requirements:

• Bachelors degree and 10 total years of related experience or 14 years of relevant experience in lieu of degree.
• Certified Scrum Master (CSM) or equivalent Agile certification.
• 3 years of experience administering and developing in Atlassian JIRA andConfluence environments.
• 3 years serving as a Scrum Master or Agile Team Facilitator for technical or product teams.
• Proven experience with Agile frameworks (Scrum Kanban) and use of Agile metrics for performance improvement.
• Demonstrated ability to automate workflows and reporting using JQL automation rules and dashboards.
• Experience translating business requirements into technical workflows and reporting solutions.
• Strong communication and stakeholder engagement skills including client- facing experience.

Desired Experience:

• Federal Government experience supporting Agile or DevSecOps teams.
• Atlassian Certified Expert JIRA Administrator or Confluence Administrator certifications.
• Familiarity with Power Automate ServiceNow or other ITSM/ticketing systems.
• Familiarity with service desk and ITIL frameworks in a large IT organization.
• Strong analytical critical thinking and problem-solving skills with the ability to balance multiple priorities.
• Excellent organizational skills and attention to detail.
• Proven ability to facilitate collaboration between technical and business stakeholders converting complex needs into actionable solutions.
• Ability to operate effectively in a fast-paced mission-driven and dynamic environment.

Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Why Work for Hill Associates

We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.

Benefits: From the first day of employment Hill Associates offers a comprehensive benefits program including medical dental vision life insurance 401(k) as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees.

Hill Associates recruits employs trains compensates and promotes without regard to race religion creed color citizenship national origin age sex gender gender identity/expression sexual orientation marital status disability genetic information veteran status or any other legally protected basis in accordance with applicable federal state or local law. This policy applies to all terms and conditions of employment including terminations layoffs recalls transfers leaves of absence.

Hill Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify including your rights and responsibilities as an applicant please visit can be submitted electronically or by submitting a paper resume to:

Hill Associates Attention: HR

1 Research Ct Suite 450

Rockville MD 20850

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Hill Associates Recruiting Team at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment.