IT Change and Training Analyst
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Job Location:
Cleveland, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
The Change and Training Analyst III is responsible for championing and socializing modernization efforts to update store technology by assisting with the creation of change management deliverables delivering training and coordinating tasks supporting the Change and Training team. This individual will ensure store employees have a sufficient understanding of the new technology hardware and processes so stores can exceed their sales mission and increase profitability
Responsibilities
Content & Logistics
Work with Change Management team to support a plan for effective communication to stakeholders.
Coordinate ongoing meetings identifying target audience and approach.
Work with team lead to create updates for relevant stakeholders.
Partner with Content Development to draft outlines for communication and training assets.
Plan for and present at large-format meetings to build program awareness and buy-in.
Feedback & Analysis
Create surveys and other feedback mechanisms centered around change management methodology and in partnership with User Experience.
Document feedback and route it through the appropriate channels.
Partner with Content Development to update training based on trainee feedback and program iterations.
Training Support
Assist in the delivery of training both virtually and in-person.
Provide coverage for delivery of office-hour sessions train-the-trainer sessions and training internal support teams.
Help to maintain current training content ahead of program iterations.
Track training progress in centralized reports.
Support & Outreach
Assist with the hypercare queue.
Collaborate on escalating technical issues.
Partner with Training and Content Development to gather information regarding reported issues.
Qualifications
Position Requirements:
Formal Education & Certification
Required
Bachelors Degree (or foreign equivalent) or in lieu of a degree at least 12 years of experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
Knowledge & Experience
Required
2 years IT/Business experience.
Understanding of essential business functions of an organization.
Ability to take complex technical information and translate it for colleagues and users who have non-technical backgrounds.
Strong presentation and interpersonal skills.
Excellent communication skills both written and verbal.
Proficiency in Microsoft Office suite.
Preferred
Project Management Skills.
Microsoft 365 familiarity.
Experience instructing others in how to accomplish tasks or master skills.
Familiarity with the SDLC and general software development.
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
