Client Implementation Supervisor

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
The Client Implementation Supervisor is a crucial role at Fiserv Output Solutions (FOS) that significantly contributes to its overall business success. You are responsible for new client implementations changes to existing business and training all levels of the FOS organization and external clients on successful implementation processes. You will have full authority and accountability over the deployment of project management methodology once a project is accepted into the FOS organization. Your efforts will focus on ensuring that the design scope and estimations are strategic and that processes are consistent and repeatable. Additionally you will lead a team guiding them in career growth and client-facing interactions.

What youll do:

• Supervise and manage the day-to-day activities of Implementation Analysts.
• Provide consultation and cross-functional leadership across Fiserv teams for client output solution implementations.
• Develop strategies processes and talent to effectively lead Implementation Analysts including leading initiatives to enhance team knowledge skills and solution quality.
• Deploy and promote manager-approved standards modeling best practices for the team.
• Support client and internal escalations ensuring timely and effective resolution.
• Identify and track success metrics to improve implementation project quality and efficiency.
• Conduct resource planning to assess and secure capacity for approved work.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 4 years of experience in business system or implementation analyst role with focus on projects involving Software Development Life Cycle.
• 4 years of experience leading teams managing performance and promoting professional development.
• 4 years of experience with project management tools such as JIRA Confluence and Clarity to track project progress.
• 4 years of equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• PMP credential.
• High organizational skills to track multiple competing priorities across direct reports.
• Proficiency in MS Office especially Excel and PowerPoint.
• Working experience with Power BI and SharePoint.
• Proven track record of mentoring and developing team performance and skills.
• Self-directed and collaborative approach to resolving issues managing internal/client escalations and creating solutions.

How youll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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