FLEX Senior Systems Engineer – M365 AI Powered Productivity

This is a temporary position.

JOB SUMMARY

Reporting to the Director Technology Workplace Products the Senior Systems Engineer for M365 AI Powered Productivity leads the development and integration for Marriotts AI-powered copilots across our productivity suite. This role will be at the forefront of transforming how users interact with software understanding user needs security requirements and organizational priorities to deliver valuable solutions at enterprise scale. Working collaboratively with cross-functional teams to design implement and optimize copilots that are fast and helpful. This role operates within an agile framework requiring both strategic thinking and hands-on engagement with delivery teams.

The Senior Systems Engineer owns the engineering security and operational reliability of Microsoft 365 Copilot and related AI productivity capabilities at enterprise scale. You will configure and automate the platform integrate identity and data controls enforce Responsible AI guardrails and drive measurable adoption and value realizationpartnering with the Platform Owner Technical Lead AI Studio Security (GIS) and Identity teams.

CORE RESPONSIBILITIES

Platform Engineering & Configuration

Own M365 Copilot tenant settings Graph permissions feature flags and license provisioning automation consistent with intake/approval via AI Studio and the assignment cadence. Build/maintain ServiceNow flows and Entra group patterns (incl. SCIM) to minimize drift.

Implement audit/telemetry change controls and secure defaults (sharing boundaries external access logging).

Data Access Grounding & Connectors

Ensure highquality grounding by validating content sources (SharePoint/OneDrive/Teams) and search/index coverage; govern Copilotspecific DLP locations and labelbased restrictions to keep generation aligned with sensitivity labels.

Govern connectors/permissions so Copilot only uses data users are already authorized to view.

Security Compliance & Responsible AI

Operationalize Acceptable Use and dataaccess incident escalation (Copilot Data Access Issue process); drive 90day policy reviews with GIS and AI Studio.

Integrate Purview DLP/IP with Copilot (simulation alerting labelbased exclusions); partner with DLP admins to tune signaltonoise.

Enforce organizational standards on allowed data classes (e.g. highly confidential prohibitions) and EDP browser guidance for Copilot Chat.

Reliability Engineering (SRE) & Operations

Define SLIs/SLOs (latency completion/grounding coverage) build runbooks/On-Call and lead incident/problem management with postincident learnings. Integrate enterprise tools with ServiceNow as appropriate.

Plan capacity and manage dependencies with Identity Network and Content Platforms.

Extensibility & Copilot Studio Guardrails

Implement Studio governance (environment roles DLP boundaries publishing controls to Teams) code reviews for prompts/skills/data sources and promote DTAP model (Development Testing Acceptance Production) discipline.

Operationalize Copilot Studio analytics and usage insights for makers.

Adoption Enablement & Support Model

Run the Champions community; publish onboarding and appspecific howto patterns (Word/Excel/PowerPoint/Outlook/Teams/OneNote/Loop) and secure Copilot Chat access steps.

Partner with AI Studio on intake/comms; publish weekly provisioning and change notes.

SUCCESS MEASURES (KPIS)

Adoption & engagement: active users cohort coverage feature mix.

Value realization: timesaved benchmarks (e.g. pilot insights of multihour weekly savings) and scenario outcomes by business unit.

Safety & compliance: DLP signal quality label coverage exception rate audit completeness.

Reliability: userperceived latency completion rate grounding coverage MTTR.

CANDIDATE PROFILE

Required:

Undergraduate degree in engineering or computer science discipline and/or equivalent experience/certification.

8 years enterprise systems engineering; 3 years with Microsoft 365 admin/Entra ID; proven scripting/automation (PowerShell/Graph).

Hands on with Purview DLP/IP (label taxonomy policy simulation/alerting) and M365 security/compliance centers.

Experience operating services with SRE practices (SLIs/SLOs runbooks incident/problem management).

Familiarity with Copilot architecture (Graph grounding app embeddings) and enterprise EDP practices for Copilot Chat.

Demonstrated ability to lead influence and collaborate effectively in a matrix-managed environment.

Demonstrated experience with Agile user-centered design design thinking heuristic analysis and Riskiest Assumption Testing methods.

Demonstrated experience with integrating emerging technology into a large global business using both on premise and cloud infrastructure.

Strong attention to detail with an ability to operate effectively across multiple priorities.

Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.

Experience in researching emerging technologies and trends standards and products.

Excellent verbal and written communication skills.

Demonstrated experience in solving complex problems.

Preferred:

Any of the following Microsoft Certifications

o Microsoft Certified Azure Security Engineer

o Microsoft Certified Information Protection Administrator

o Microsoft Certified Security Operations Analyst

Exposure to LLMs RAG and orchestration frameworks; experience integrating APIs/datastores to build intelligent workflows aligned to Copilot.

Identity lifecycle automation (e.g. SCIM ServiceNow flows) Power Platform governance and Teams app publishing controls.

Demonstrated success leading large-scale information technology initiatives/transformations.

Ability to interact with Information Security teams and recommend best approaches for overall corporate security stance in alignment with industry best practices.

In depth knowledge and implementation experience of Microsoft 365 security tooling.

Provide security program support that includes strategy policy and standards support within Microsoft 365.

Strong understanding of emerging tools software applications and systems within the Microsoft ecosystem.

Experience in both the creation and deployment of Security awareness programs and training specifically within the Microsoft Ecosystem.

Demonstrated experience with Design Thinking.

Demonstrated experience with SAFe Agile.

MANAGING PROJECTS AND PRIORITIES

Thinks creatively and practically to develop execute and implement new project plans.

Generates and provides accurate and timely results in the form of reports presentations etc.

Plans develops implements and evaluates the quality of operations.

DELIVERING ON THE NEEDS OF KEY STAKEHOLDERS

Understands and meets the needs of key stakeholders.

Communicates concepts in a clear and persuasive manner that is easy to understand.

Demonstrates an understanding of business priorities.

Supports achievement of performance goals budget goals team goals etc.

PROVIDING TECHNICAL SUPPORT AND CONSULTATION

Provides recommendations to improve the effectiveness of processes and programs.

Demonstrates advanced knowledge of job-relevant issues products systems and processes.

Demonstrates advanced knowledge of function-specific procedures.

Applies knowledge/judgment to achieve business goals.

Foresees identifies and resolves problems.

Keeps up-to-date technically and applies new knowledge to job.

Performs other reasonable duties as required for this position.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.