Customer Care Representative
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Job Summary
As a Customer Care Representative youll become an integral part of a dedicated team serving as the front line of communication between Greene King and our valued customers. Taking charge of addressing inquiries resolving concerns and delivering tailored solutions youll be a vital guardian of customer happiness.
Qualifications :
Your role as Customer Care Representative
Uphold exceptional customer service levels both internally and externally.
Efficiently handle communications (phone and email) from both internal and external customers.
Oversee and resolve reported incidents via the quest system within established timelines.
Support with the Beer Returns process.
Prioritise prompt call answering and foster relationships with customers to gather feedback for continuous service improvement.
Greene King support agile working which means you would be welcome to work from home for up to two days per week after training.
What youll bring to the Brewery..
Motivation and drive putting the customer first offering practical solutions and sharing new ideas.
Past administrative experience with solid computer skills especially Excel and Outlook.
Ability to solve problems whilst collaborating effectively with others in a team.
Demonstrates steady resilience and an optimistic mindset ensuring the successful accomplishment of tasks and goals.
Additional Information :
Were all about rewarding our teams hard work thats why
Youll receive a competitive salary pension contribution as well as:
- The chance to further your career across our well-known brands as one of the industrys top apprenticeship providers we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands so you enjoy your favourite food and drink at a discount.
- Free employee assistance program mental health well-being financial and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. so you can enjoy a weekend away without breaking the bank.
- Refer a friend who do you know who could be interested in a new role When they are placed you could earn 1500 for referring them!
- Wagestream access your wage before payday for when life happens.
- Retail discounts Receive up to 30% off at Superdrug exclusive discounts with three mobile along with many more
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fast-paced service, you’ll soon become an invaluable member of the kitchen team. Join u ... View more
