Customer Service Representative Aftermarket Parts

Job Description:

Join our Team: Customer Service Representative - Aftermarket Parts
Charlotte NC - 100% On-Site

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative to contribute to the Parts Team.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. Were dedicated to driving quality innovation embracing diversity and creating an environment where everyone feels valued and respected. Were committed to excellence in everything we do and were seeking talented individuals who share our passion and values to join our team.

As a Customer Service Representative at Terex based in Charlotte NC youll play a pivotal role in maintaining parts inventory conduct all shipping and receiving activities assist customers (internal and external) with parts needs and procure parts. The position is further responsible for the timely planning scheduling of receipt and inventory control of the products and services as assigned.

What youll do

• Provide inbound and outbound phone support for our Aftermarket Parts contact center.
• Manage cases efficiently labeling and prioritizing for timely resolution.
• Respond to customer inquiries quickly meeting established performance goals.
• Process orders credits and returns in compliance with company guide lines ensuring accurate documentation.
• Manage order changes and maintain precise order entry.
• Identify address and escalate issues as needed.
• Monitor order fulfillment proactively resolve shipping delays and collaborate with leadership to implement corrective actions.
• Apply Lean Management principles to improve office efficiency.
• Track performance metrics and recommend improvements.
• Pursue ongoing training and personal development.
• Provide part number identification for machines
• Process all Credit Requests & Return Authorization Requests from start to finish
• Enter all cases into Salesforce. New: create RCA and Actions on all Credit requests
• Process credit card transactions upon Request from Customers
• Email Customers Past Due Invoices for Collection upon requests with list of Past due items
• Correct and help with Tax Exemption Certificates to submit to our Tax Department for Customers
• Performs other duties and projects as assigned and required.

What youll bring

• High School Diploma or equivalent.
• At least 4 years of experience in Customer Service Sales Marketing Communications Service or a related field OR a Bachelors degree in a relevant discipline.
• Ability to work in-person and remotely on a hybrid schedule.
• Excellent written and verbal communication skills across email chat and phone.
• Ability to simplify complex information for customers.
• Professional confident and trustworthy customer interactions.
• Strong problem-solving skills curiosity and creativity.
• Ability to build strong relationships internally and externally.
• Comfortable working in ambiguous situations.
• Experience with Oracle and Salesforce.
• Proficiency in Microsoft Office 365 (Outlook Teams Word Excel PowerPoint).
• Strong team player.

Preferred Qualifications:

• Bachelors degree in Business Marketing Communication or Industrial Engineering.
• Quick learner adaptable to new systems.
• Experience with process improvement and lean manufacturing.
• Strong organizational and time management skills.

Why Join Us

• We are a global company and our culture is defined by our Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Check out this video! The Terex purpose.
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe supported and valued.
• We make a positive impact by providing innovative solutions engaging our people and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration our vision remains forward-looking and we aim to be a catalyst for change inspiring others to build a better world for generations.
• We offer competitive salaries health insurance (medical dental vision Rx) life insurance accidental death & dismemberment (AD&D) short-term and long-term disability extended leave options paid time off company holidays 401k matching employee stock purchase plan legal assistance wellness programs tuition reimbursement and discount programs.
• For more information on why Terex is a great place to work click on the link - Careers Terex Corporate

The compensation range for this position is $25-$34 hourly. Pay is based on several factors including but not limited to education work experience certifications etc.

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery waste and recycling solutions mobile elevating work platforms (MEWPs) and equipment for the electric utility industry. We design build and support products used in maintenance manufacturing energy minerals and materials management construction waste and recycling and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization and offer complementary digital solutions designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance products that support renewable energy and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America Europe and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive non-discriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.

The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.