Financial Support Associate 4

Job Title: Financial Aid Support

Reports To: Financial Aid Coordinator

Campus Locations: Murfreesboro

The Tennessee College of Applied Technology Murfreesboro is accepting applications for the position of Financial Aid Support. Under the direction of the Financial Aid Coordinator this position assists with the coordination and daily operation of the Financial Aid Office. The Financial Aid Support provides high-quality customer service to students and staff ensures compliance with federal and state regulations and performs administrative and clerical duties related to financial aid processing documentation and recordkeeping.

Essential Duties and Responsibilities:

• Serve as the first point of contact for students parents and staff seeking financial aid information and assistance.
• Assist students with completion of the Free Application for Federal Student Aid (FAFSA) and related documentation.
• Collect verify and process required financial aid forms and supporting documentation in accordance with federal state and TBR guidelines.
• Maintain accurate student financial aid files and records ensuring compliance with FERPA and institutional policies.
• Enter and update financial aid information in the Banner Student Information System and other designated databases.
• Support the Financial Aid Coordinator with packaging awarding and disbursement of financial aid funds.
• Monitor student enrollment and satisfactory academic progress (SAP) to ensure continued eligibility.
• Assist with audit preparation and internal/external reporting as required.
• Provide administrative support for workshops orientations and financial aid outreach activities.
• Prepare correspondence reports and other materials as directed.
• Maintain confidentiality and accuracy in all financial aid operations.
• Serves as the secondary School Certifying Official for Veteran Services (VA).
• Perform other duties as assigned by the Financial Aid Coordinator or designee.

Minimum Qualifications:

• Associate degree in Business Accounting Office Administration or related field from an accredited institution.
• Two (4) years of experience in an administrative clerical or customer service role preferably in a higher education or financial aid setting.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint).
• Demonstrated ability to interpret and apply policies procedures and regulations.
• Commitment to maintaining confidentiality and data integrity.

Preferred Qualifications:

• Experience in a college financial aid office or similar educational environment.
• Knowledge of federal and state financial aid programs including Title IV TN Reconnect and Tennessee Student Assistance Corporation (TSAC) programs.
• Familiarity with Ellucian Banner or similar student information systems.

Knowledge Skills and Abilities:

• Excellent customer service and interpersonal communication skills.
• Strong attention to detail and organizational ability.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Commitment to supporting student success and equitable access to financial resources.

Working Conditions:

• Standard office environment with frequent interaction with students faculty and staff.
• Some evening or weekend hours may be required during peak registration or audit periods.
• Position is based on-site at the Murfreesboro and/or Smyrna campus locations.

SALARY: This is an exempt position. Salary commensurate with qualifications education experience and in accordance with the guidelines established by the Tennessee Board of Regents.

GENERAL INFORMATION: Background checks will be completed on all new hires. Selected candidates will be asked to sign a background release authorizing TCAT Murfreesboro to complete a background check which includes the following:

• Sex Offender Registry
• Driving History
• County Criminal
• National Criminal Database
• Federal Criminal
• Sanctions and Disciplinary Database

EMPLOYMENT DOCUMENTS:Current federal law requires identification and eligibility verification before employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

APPLICATION SUBMISSION & REVIEW:First consideration will be given to current Tennessee College of Applied Technology Murfreesboro employees who meet the minimum qualifications for the position. Incomplete applications will not be considered.

To be considered for a position at TCAT Murfreesboro you must create and submit an online application that includes your required documents at Jobs and Employment TCAT Murfreesboro . Your skills abilities qualifications and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete beginning and end dates under your employment history. Scan/Upload and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.

To be considered for the position the following items must be uploaded:

• Resume
• Cover letter
• Educational Transcripts/Diploma
• Industry licensure and/or certifications

AVAILABILITY/CLOSING DATE: This posting closes on December 4 2025

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

The TBR does not discriminate on the basis of race color religion creed ethnicity or national origin sex disability age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment programs and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:Deltra Fowlkes Human Resources Coordinator 1303