Customer Focus Analyst (Unit 42 MDR) Remote Weekend Shift
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Your Career
Unit 42s Managed Detection and Response (MDR) service is growing fast and were building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst youll act as the front line of communication between our MDR analysts and our customers helping bridge the gap between incident response and customer understanding.
Youll not only support investigations and incident triage but also help onboard customers answer technical questions about reports alerts and the service and manage ongoing communications to ensure clarity alignment and satisfaction.
This role is ideal for someone who is technical at their core but enjoys customer interactions driving clarity and ensuring our partners feel confident and supported in their cybersecurity journey.
Your Impact
Be part of a customer-focused sub-function of the Unit 42 MDR team dedicated to proactive communication and technical guidance
Support onboarding activities for new customers
Monitor incoming communication from customers (e.g. via email comments) triage and route issues as needed and answer technical questions around reports alerts and recommendations
Collaborate with MDR analysts to ensure the customers technical questions about incidents or threats are fully addressed
Own the customer communication lifecycle during ongoing incidents ensure timely updates clarity and alignment on next steps
Help drive consistency and quality in how incidents and threat intelligence are communicated externally
Escalate and advocate for customer issues internally across Product Engineering and the broader Unit 42 team
Qualifications :
Your Experience
1 years of experience in a customer-facing cybersecurity role such as professional services customer success or customer support must Tier 1/2 SOC analyst experience
Hands-on experience with tools such as EDR SIEM SOAR or XDR
Strong customer communication skills verbal and written with the ability to explain complex technical details clearly
Experience reviewing drafting or presenting incident reports and security findings
Familiarity with Cortex XDR or Cortex XSOAR
Experience onboarding new security services or clients
Additional Information :
The Team
Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality in-depth research on adversaries malware families and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools techniques and procedures threat actors execute to compromise organizations.
If youre looking for a career with access to the brightest minds in cybersecurity youve found it. We have a hunger for researching hunting out the worlds newest threats and sharing them with our industry to make the digital world a safer place.
You will be part of a growing passionate and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means were constantly working to make your experience amazing and you are part of the team breaking boundaries of what the workplace can be!
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $104500 - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Quality Analysis
- Facility
- ISO
- Inventory Levels
- Root cause Analysis
- Shift operations
- General Maintenance
- Daily Operations
- Supervision
- Analysis
- PLC
- Safety Standards
- Quality Standards
- Time management skills
- Troubleshooting
About Company
Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in hi ... View more
