ITSM Change and Release Management AutomationOptimization Leader

Chicago, IL - USA

Monthly Salary: $ 137400 - 240400

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

WhatYoullDo

Northern Trust is seeking an experienced ITSM Change and Release Management Automation/Optimization Leader to transform andoptimizechange and release management processes across the enterprise. This role willleadthe automation of ITIL Change Management Release Management and Patching processes globallyleveragingAI and modern deployment practices to enhance efficiency resiliency and quality.

Who You Are

You are a seasoned leader in ITSM with deepexpertisein change and release management automation. You have a proventrack recordof driving transformation in complex mission-critical environments. You are adept at balancing stability and speed-to-market andhave experience with diverse platforms including on-premises and cloud infrastructure. You are passionate about mentoring teams fostering innovation and delivering measurable improvements through AI and automation. Youpossessexcellent communication skills and can influence outcomes across global teams.

Key Responsibilities

- Lead global transformation of Change and Release Management functions focusing on automation AI adoption and process optimization.

- Drive automation of change execution workflows using AI RPA and modern deployment tools to reduce risk and improve quality.

-Drive optimization of the global Release Management function standardizing processes andleveragingtools for consistent repeatable delivery using automation.

- Implement a global Patch Management capabilitycoordinating acrosstechnology towers and service providers.

- Optimize change calendar governance capabilities to enable a data driven risk reducing view of high-risk events.

- Deliver process and platform optimizations to address change failure root causes driving continuous improvement through automation.

- Collaborate with IT teams to adopt modern deployment practices and integrate AI-driven insights into change planning.

- Develop and monitor KPIs dashboards and automated reporting to track performance compliance and business value.

-Facilitateworkshops and governance forums to promoteadoptionof automation and resolve conflicts.

- Ensure compliance with ITIL COBIT ISO/IEC20000 and relevant regulatory frameworks.

Qualifications

- 10 years of experience in IT Service Management within Banking/Financial institutions.

- Expertise inautomation AI/ML and digital transformation in ITSM environments.

- Strong knowledge of ITIL COBIT and regulatory compliance.

- Experience with modern infrastructure technologies and cloud-based solutions.

- Proven ability to lead global teams and influence outcomes without direct authority.

- Excellent analytical communication and stakeholder management skills.

Preferred Certifications

- ITIL Certification

- AI/ML or RPA certifications

Salary Range:

$137400 - 240400 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Northern Trust:Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and...